CrabShack Reviews Summary

Staff Service

Pros:

• "Very attentive lovely staff."
• "The staff was friendly, helpful but not intrusive."
• "Staff are attentive & of great help wiv any info required."
• "For us it was all about the staff. Absolutely kind and courteous."
• "The staff were similarly fantastic; efficient and good natured throughout."
• "The staff member in attendance was so helpful and very nice to us."
• "Service was friendly and professional."

Cons:

• "Was really disappointed to turn up here yesterday after driving from Brighton to find the place was shut!"
• "The older male manager was shocking how he spoke to us and other diners. He has no customer service skills."
• "Service: ok ish, not great."
• "Snotty arrogant old woman that is exceptionally rude is always there to greet you and make you feel unwelcome."
• "Never been treated with such disregard."
• "The manners of the staff were absolutely appalling."
• "Extremely rude staff."

Food Quality

Pros:

• "Really excellent food."
• "Everyone said it was the best seafood meal they'd had in ages."
• "Can recommend the sharing platter."
• "The best French fries ever!"
• "Food is incredibly fresh here I like that they cook what they catch!"
• "Delicious food, well priced, and great service."
• "Best seafood I've had in a long time."

Cons:

• "Menu limited to seafood and fish ONLY."
• "Food very poor and very limited menu."
• "I ordered one of the specials - gurnard with cannellini beans and two kinds of sausage. It tasted very bland, no flavour of sausage."
• "Personally for me the food was sooo limited It was a disappointment, the food looked amazing but we had the platter for 2 just pure grease."
• "Food: crab sandwich. Too salty."
• "The burger was a bit of a let down though."
• "Battered fish had very strong fishy smell. Any seafood lover knows fresh fish doesn't smell strong like this."

Ambience and Decor

Pros:

• "The rustic and simple decor suited us very well."
• "It's a restaurant that makes you feel you are on some warm Mediterranean shore."
• "An interesting slant on decor, basic, to make the inside look like a shack."
• "No frills decor, reminds me of a lot of similar continental eateries, where the emphasis is not on pretentious presentation but rather on great quality fresh fish, cooked well and seasoned properly."
• "The shack has a great ambience."
• "Small, charming restaurant beautifully located by the sea."
• "A cosy rustic seafood restaurant right on Worthing seafront."

Cons:

• "Interior too poor for that 5 ✨ place. Interior was uncomfortable, table shaking all the time and was cold inside."
• "Very overrated. Cheap decor throughout, that is made to look, 'rustic'."
• "The only thing that was disappointing was the weather!"
• "Cute shabby interior that works well."
• "Very busy and we sat indoors and felt like we were in an actual shack which was fantastic."
• "The crab shack has a modern, non-fussy look."
• "Given all this and attractive decor we felt the fascia didn’t fit - hence the headline."

Value for Money

Pros:

• "Food prices are fair for the quality."
• "CrabShack are doing everything right, re COVID19. You feel safe but still able to properly enjoy your meal."
• "Great value for money."
• "The prices are decent considering the special food they serve."
• "Good value for money although it’s not cheap."
• "The food quality is way beyond the price."
• "So much food and great value, be prepared to loosen the belt afterwards."

Cons:

• "We had the mixed seafood special which at £16 I though was too pricy."
• "The prices are a bit on the high side."
• "Slightly expensive for the area, but reasonable for the quality."
• "Really disappointing service from the front of house and disappointing meal sizes considering the prices."
• "PRICES ARE WAY TO HIGH."
• "However I felt the drinks were rather on the expensive side."
• "£23 for a dressed crab and it’s tiny and half a pot of muscles it’s embarrassing to serve this."