Hermitage Rd Bar and Restaurant Reviews Summary

Food Quality

Pros:

• "The food is worth the price it is delicious."
• "Food was excellent, the chicken supreme was cooked perfectly and sauce was delicious."
• "The starter we had Teriyaki Pork Belly that melts in your mouth."
• "The ribs wear absolutely delicious and melt in your mouth, the burger was also great."
• "Absolutely gorgeous steak, perfectly cooked and served with fully flavoured vegetables 😍."
• "The food was absolutely amazing."
• "The food here is so good. I had a pulled jackfruit halloumi and avocado burger which was incredible."

Cons:

• "Food disappointing and pricey for what you got."
• "The Yorkshire pudding and potatoes of the Sunday roast were both undercooked."
• "The food actually managed to properly fill me up which is quite an achievement."
• "The vegan options are honestly disappointing."
• "Food was good though the sides of home slaw and soda onion rings seemed to lack flavour."
• "Three of us had wagu burger all 3 were over cooked and dry."
• "The veggie tagine must be removed from the menu..it was tasteless and wrong."

Service

Pros:

• "INCREDIBLE cocktails, food, and OUTSTANDING service."
• "The waiting staff were knowledgeable and friendly."
• "Service good too."
• "The service is always friendly and efficient."
• "Service was very friendly."
• "Great service from polite helpful staff and beautiful food without a long wait, even when busy!"
• "Service and food was really good."

Cons:

• "Took 3 tries to get service even though waitresses looked straight into my eyes."
• "I was really disappointed with the quality of service and food... the barman was not very friendly."
• "Waited 10 mins to get menus just to order our first drink."
• "It took 3 goes to get a bill and the frustrated shouts for 'service' from the kitchen were notable."
• "We were invited to a function in the upstairs room. Awful... The tea & coffee provided was cold. The waitress service was virtually non-existent."
• "Serving staff were slow and inconsistent, with little enthusiasm or care."
• "Service slow."

Atmosphere

Pros:

• "Probably my favourite bar in Hitchin, the only downside is how busy it can get at peak times but this is only testament to its success."
• "Atmosphere and comfort great."
• "Great atmosphere with industrial decor."
• "the atmosphere was heightened because of them."
• "Atmospheric interior (former ballroom) and didn't feel like you were in hitchin."
• "The place is very cozy, beautiful and atmospheric."
• "Sophisticated interior, good coffee and amazing atmosphere in the morning."

Cons:

• "Atmosphere was dull."
• "This is a very large establishment, with little soft furnishings. Consequently background noise is high."
• "However because this was a Sunday evening they only had a Sunday menu going, which we didn't have a problem only to find the food very substandard."
• "Ears are still ringing 3 days later - not just the music, speech as well."
• "It's a rather noisy environment so conversation can be a bit tricky sometimes so is better for smaller groups in my opinion."
• "Lovely venue and food, friendly staff, all spoilt by the sound reverberating round and bouncing off the hard surfaces."
• "Really nice cocktails, however when the bar is busy it can become very cramped."