The Grain Loft Reviews Summary

Ordering Process

Pros:

• "Service was quick and ordering through the QR code was easy."
• "Order from the QR code, drinks in 5mins and food in 10."
• "Nice bar restaurant, you can order by using your mobile phone quit easily. No app installation necessary."
• "Order through the app. I found it very simple."
• "We got served by Kosta this morning and he made our experience very enjoyable."
• "Both Bradley and Olivia showed outstanding customer service as soon as I entered the bar."
• "Lisa (front of house) was excellent. Her help and guidance through the really complicated way of ordering just drinks was invaluable."

Cons:

• "Absolutely a sham for ordering."
• "Poor service and app. They wouldn't let me order at the bar so had to order at the table."
• "Long wait for drinks via the app, if you make a mistake on the order, ie missed a drink. The wait would of been 30 minutes."
• "The whole ‘order from your phone’ thing is profoundly irritating and makes the whole process of getting a drink/food very slow."
• "Slow service, you have to order through the qr code menu, they won't even let you order a drink at the bar."
• "Cumbersome ordering system, no editing of menu items, slow."
• "App slow, ordered birra moretti took 25minutes, food came still no drinks."

Staff and Service

Pros:

• "Was warmly greeted by Kris as soon as we sat down, he’s such an enthusiastic and fantastic person."
• "Customer service is excellent, nothing is too much trouble and the staff cannot do enough for you."
• "The staff were really friendly and seemed happy in their work, one guy was singing along to himself whilst serving."
• "Absolute 5 stars treatment from entering to leaving, we were greeted from a lovely lady at the door taking her time to explain how everything works."
• "First time coming to The Grain Loft and was pleasantly greeted by a young man named Malachi who had a beaming smile and was welcoming and attentive."
• "Had a slight issue with our drinks, the waiter was less than helpful. However, I spoke to the team leader Lewis who went above and beyond to resolve my issue quickly."
• "Jordan has been amazing at accommodating us, sorting out salad which was missing from the menu, and constantly checking we had everything we needed for an enjoyable meal."

Cons:

• "Awful experience at the Grain Loft."
• "Absolutely a sham for ordering."
• "If you don't speak/read English, you have no chance."
• "Very expensive for child's portions."
• "The overpriced food was late and stone cold!"
• "I work in hospitality myself and I understand bad days but my god the attitude was completely uncalled for as I am always polite and an easy customer as I know what the public can be like. Colour me completely unimpressed and disgusted by staff behaviour."
• "This place should be avoided."

Food Quality

Pros:

• "Food was delicious! Like never before and Prossecco was just delightful it was a cherry on top!"
• "Food was a little over prices but was very good and service was spot on too."
• "Food was nice and service was quick."
• "The food was delicious and the experience was faultless."
• "Our food came quickly and was tasty."
• "The food was piping hot and fresh."
• "Food was great would highly recommend."

Cons:

• "The food quality is poor for the price you pay."
• "Want to pay £36 for a tiny piece of boiled chicken with nasty brown sauce and a portion of bland fish and chips served with a surprise of a disgusting clump of hair fried into the batter?"
• "The sausages were Farm Foods bargain section and tasted more like fat than anything of anything else, the tomato so hard that it was uncuttable, the bacon fatty, and the eggs truly wow they were made of pure rubber."
• "Then the food arrived and for £10+ i was expecting something at least a little mediocre but the breakfast was just straight up cold and bland."
• "The food is expensive but you are served the cheapest quality food. I ordered egg benidict and the ham was the cheap wafer thin stuff."
• "Probably the most flavourless food I've ever eaten and small portions for the money too."
• "The burger quality was so bad that I couldn’t eat it, it was dry, too cooked and terrible taste."

Atmosphere and Cleanliness

Pros:

• "Atmosphere and Ambiente feel welcoming."
• "Good selection and not cramped in. Best place in T1 for a drink/food."
• "Great atmosphere, the place is nice and clean, would definitely recommend."
• "Very friendly staff and a clean spacious seating area fully covid safe."
• "Terminal 1 after security. Clean and modern. Polite welcoming staff."
• "The place itself great and clean."
• "We had a great experience at the grain loft prior to our holiday away... All really friendly and will definitely be returning on our next trip away."

Cons:

• "This is probably a place to avoid if you want somewhere a bit quieter. It was very noisy and busy during our breakfast at around 4:30am."
• "The table was sticky (is this a UK thing?) and nobody bothered taking out the dishes once we were done eating and still had drinks."
• "We noticed a small mouse scurrying around on our visit last week."
• "Tables not cleaned."
• "One girl literally scowled at me when I asked her to check on my wine order which had been 10 mins."
• "The member of staff greeting customers was very friendly, and servers were polite and efficient, but we noticed a small mouse scurrying around on our visit last week."
• "Very busy place, however we waited for ages a good 20 mins to get in as the lady who was concierge was slow and didn't seem to notice empty tables."