The Grange Ealing Reviews Summary

Service

Pros:

• "Great service."
• "Ana was really attentive and a great waitress."
• "The staff was so friendly and helped me organise the whole event."
• "The waiting staff were exceptionally helpful."
• "Service is superb - they take care of their customers, are very friendly and attentive."
• "Many thanks to our waiter Jack, who has been brilliant."
• "The staff are friendly and efficient."

Cons:

• "It’s totally let down by the customer service though and the particularly the bar staff."
• "They were so understaffed every time we wanted a drink or food it was a 20min wait in the queue."
• "However, the service... some of the staff - not so good, every time I go, you have to approach someone to get service for seating and table service."
• "We had a not so great experience with the waiter."
• "Then while I went to the bar to buy a round of drinks a 'manageress' approached my mother with a very harsh and rude tone."
• "Bar staff were incredibly slow and looked disinterested."
• "I am sorry to say that the service was poor."

Food

Pros:

• "I had a lovely Sunday Roast and would strongly recommend the Scottish egg - amazing."
• "Great food, mussels were delicious."
• "The food is delicious and the menu often gets changed so you never get bored of the food."
• "The fish was large and meaty with a crispy batter."
• "The food was fantastic especially the fish and chips and mushy peas which was one of the best I’ve ever had."
• "The buffet was fantastic too - next level in terms of quality and flavour."
• "The food was excellent."

Cons:

• "The food was okay, incredibly small portion."
• "This is a very unprofessional way to run a business, by disregarding and disrespecting current customers to make way for a new table."
• "Not sure if I got a bad day, but the food was way below expectations, a Sunday roast looking more like a mess and not truly tasty."
• "Came for the Sunday roast and was very disappointed... unfortunately me and my family won’t be returning anytime soon."
• "Food is very standard, mainly burgers and chips jazzed up."
• "The 'nut roast' had a bread-like shape which incorporated dry peas, once frozen carrots and other unidentifiable vegetables in dried out, completely flavourless slices of heavy, sponge textured 'loaf'."
• "Food was terrible."

Ambience

Pros:

• "This 152-year-old DOG FRIENDLY pub is preserved so well with beautiful chairs and natural light."
• "very chilled vibe but also a lovely place."
• "Really nice gastropub. I love the decor and the environment overall."
• "Environment very relaxed, clean and tidy."
• "Really nice local pub :) the environment is amazing, the food is superb."
• "Very cute outside space and buildings, socially spaced tables, clean bright atmosphere."
• "This is such a cute pub at Ealing! The ambience is incredible."

Cons:

• "The seats we found were wet, leaving half our table with wet bums."
• "Toilets were a bit stinky but not awful."
• "Very impractical for parties larger than 10 people."
• "Our only complaint was the bell happy manager that thought it would add to the vibe by smacking the bell like a stress ball 4 times every time a plate was ready to serve."
• "The beef was very overcooked and the stuffing was more sausage than stuffing."
• "Pity the cushion my friend sat on outside was wet as it wet his trousers - gotta sort that out for future customers, especially ladies!"
• "Men's toilet broken, and only one tap works."

Value

Pros:

• "The food is on the pricier side, but you absolutely get what you pay for."
• "Ashley, one of the managers, is a star. Always friendly, always accommodating."
• "Prices are high, but it's standard London these days, quite similar to any other pub."
• "6 drinks and 2 sides cost us an overall of £80."
• "it was all reasonably priced and more importantly of outstanding quality."
• "The food was incredible. All of our guests were wowed by the high quality and exceptional flavours."
• "Good selection of Rwal ales, modern IPAs and lagers, as well as a good selection of fine wines to go with some really decent pub food."

Cons:

• "But when you pay a bill of £200 in these squeezing times, you want to feel that it was money well spent."
• "Service was OK and venue is nice. Everything else was a disappointment."
• "A more beautiful pub in west London will be hard to find."
• "Incredibly overpriced for what you get."
• "£20 today for mussels and about 10 frites. Bargain (ironic)."
• "Poor service for the prices they charge."
• "The food is expensive."