Florentine Reviews Summary

Food Quality

Pros:

• "The pork was delicious."
• "The pizzas were delicious and very good value."
• "The food was tasty, well-presented and freshly cooked."
• "Both the starters and the desserts were flawless, especially the tiramisu baked alaska."
• "The pizzas we ordered were truly brilliant and all 40 of them got eaten pretty quickly."
• "The food was very nice and everyone did enjoy their meal."
• "The food was delicious; not your average sausage roll and cheese on sticks."

Cons:

• "Sunday dinner was average."
• "Food was average."
• "After several incidents of cold food, sloppy pizzas, burnt Camembert."
• "The butternut squash and quinoa salad was underwhelming."
• "The fish batter was burnt and the fish was small proportionate to the batter."
• "The sausages were of poor quality, not like the ones we buy direct from the butchers."
• "It was extremely overpriced and underwhelming."

Service

Pros:

• "The waiting staff were so friendly and polite, and very efficient."
• "The staff were so accommodating and friendly, the room was set up beautifully and the food was absolutely delicious."
• "Steve our waiter made us feel very welcome and relaxed."
• "The staff make this place! They are friendly kind and helpful."
• "Dessert was delicious and arrived quickly."
• "Charlotte at the checkout was very professional and very friendly."
• "Staff Tom and Rhiannon? (Can't read handwriting on card!) were fantastic!"

Cons:

• "Poor service garlic bread served without being cut up for the party of us."
• "At no point did any staff member advise us there will be delays or provide any explanation for the slow service."
• "The staff were absent."
• "Upon being greeted we were told we couldn’t be seated as we’d brought a dog with us despite informing the venue we were being a dog in our special comments section."
• "The staff on the evening were clearly very stretched and were trying there best but were just overwhelmed."
• "The staff were clearly embarrassed about this, but the manager was unapologetic."
• "Our evening was spoilt last night by poor customer service & can’t be bothered staff attitude!"

Value

Pros:

• "Price wise I would say it was excellent value for money (the room hire was free.) and would highly recommend for any party/event."
• "Food was lovely, good value."
• "Everyone left very happy. Good choice of beer/lager too."
• "All very nice and reasonably priced."
• "Great food, with a medium price."
• "The price of the food is reasonably priced at around 15-20 quid for a main."
• "Food was also fantastic, best Sunday dinner in a pub we’ve had for a while."

Cons:

• "Should be better for the price."
• "Each plate had a lot of chips but only 2 chicken tenders, each the size of my thumb which was quite small considering the cost of the kids meal?"
• "We found the whole experience underwhelming and overpriced. We will not be back."
• "We feel that paying just under £150.00 it was overpriced for quality of food."
• "It was extremely overpriced and underwhelming."
• "However, £20.00 for a small pasta dish, I feel, was very overpriced."
• "22 pounds for the worst cooked steak I've ever had."

Ambiance and Facilities

Pros:

• "The outdoor seating was popular in the warm evening sun too."
• "Lovely pub/hotel, room very spacious and the bed incredible."
• "Cool interior, lovely set up."
• "Nice setting and atmosphere."
• "The interior is well spaced out, clean and also very nice."
• "A beautiful venue in a leafy suburb of Sheffield."
• "Lovely outdoor terrace which will be perfect in the summer time."

Cons:

• "Food was OK, the table we were sat at had a very overgrown bush which made it really uncomfortable to sit at."
• "The room... needs maintenance."
• "Our room didn’t look like the carpet had been vacuumed, there was dust covering the shelf above the bed."
• "The whole room smelled of cigarette smoke."
• "Our room had an ever growing damp patch on the carpet."
• "No lighting outside either for when it goes dark."
• "And the bottom terrace was very messy."