Balans East Reviews Summary

Food Quality

Pros:

• "The food was excellent. Would always recommend the pancakes."
• "The food was delicious (we had the Balan’s burger)."
• "Food was good. Really liked the desserts."
• "The food was fresh and excellently cooked."
• "The vegan pancakes was fresh, fluffy and well paired with berries and maple syrup."
• "The food was delicious when we did receive it."
• "Food was delicious, we had the salted beef sandwich."

Cons:

• "The steak wasn't cooked properly, half raw eggs and potatoes were from the previous day."
• "Virgin Mary and coffee were great but the food was atrocious."
• "The mac and cheese was disgusting. There is literally no flavour."
• "Burgers served cold. Vegan burger was not very nice at all."
• "The food itself was cold. Sausages and eggs on both plates were cold, so were the chips and potatoes."
• "The monk fish scampi has definitely gone off, it smelt terrible."
• "The food was very average."

Service

Pros:

• "Of all the services staff that served me today, Cian was amazing."
• "Staff are always running around inside and outside but the service is always good, attentive to customers."
• "Service was fabulous, a waiter came to our table every 10 minutes to ask if we were okay."
• "Extraordinary, gracious, attentive service (thank you, Ovi!)."
• "The service was great got to practise my Spanish with the host, he was great."
• "Staff are friendly and attentive."
• "Great, friendly and attentive service."

Cons:

• "Service was woeful: long time to wait to be seated, dish missing from order and wrong drink bought."
• "They were not busy it's 4pm ish.. no servers in sight."
• "Service, on the other-hand, was not good: I had to wait about 10 minutes after my waiter cleared my table to get me the bill."
• "Definitely bad service and never come back again."
• "About 5 different waiters were walking past and ignored me."
• "The waiter kept hassling us to clear the table like they wanted us to go."
• "Awful customer service, the place was empty, however I was waiting for someone to take my order for a quite long time."

Atmosphere

Pros:

• "Great atmosphere, great music, great cocktails - outstanding pancakes."
• "Relaxed atmosphere."
• "The decor of the place creates a really nice atmosphere."
• "The place has got an ambience that you will cherish."
• "Really nice, comfortable atmosphere. A fabulous experience!"
• "Food and the atmosphere was perfect."
• "The atmosphere was perfect, and Mihai's impeccable service truly stood out as an asset to the company."

Cons:

• "We walked in and were greeted, and put in the furthest corner possible against the wall where the door was slamming every 2 minutes."
• "The tables inside are quite close together so not much privacy."
• "Local really nice but someone could clean the tree inside, it's full of dust and people are eating and drinking under this mess."
• "The place was almost empty, we went around 7 until closing."
• "To say that this place has gone downhill is an understatement."
• "Restaurant had nice decor with random objects thrown all over the wall with no connection to anything."
• "Very quiet, no atmosphere, it used to be vibrant & lively, but tonight was dead."

Value

Pros:

• "Although it's a bit pricey you definitely get what you pay for."
• "Great place all in all, with great service and a nice atmosphere."
• "For a total price of £38 per person for food and drinks this was a lovely evening trying different things and feeling relaxed."
• "Also reasonably priced, both drinks came just under £7."
• "Not too pricey either considering they’re in Westfield."
• "Food here isn't cheap but its really nice."
• "The food was excellent; I got the steak and eggs for a breakfast offering."

Cons:

• "Added gratuity of 12.5% leaves a sour taste at the end of breakfast."
• "Not worth the £40 we spent."
• "Coffees and teas were also 4.50 and £4 respectively which I think is pretty extortionate."
• "And the eye watering bill at the end was taking the piss if I'm honest."
• "I left £35 poorer and unsatisfied."
• "The food was ok but not worth the money."
• "Very expensive for what it was and will not be returning there."