Neat Burger Soho Reviews Summary

Food Quality

Pros:

• "The tastiest burgers and great tater tots, I'd go here so often if I lived by one."
• "Most delicious burgers I've ever had!! Plant based cheese that actually melts!"
• "The burger, oh, it's a delight – unbelievably soft and bursting with fantastic flavor."
• "The food was Absolutely amazing. There was 3 of us and between us we ordered burgers, tots, loaded fries, hot dog, regular fries, cauliflower bites and corn ribs and Everything tasted amazing and the portion sizes were a good big size."
• "Best vegan burger I've ever had. Milkshake was absolutely wonderful."
• "The original neat burger was tasty but unfortunately there was too much sauce, all ingredients kept slipping out of the burger."
• "I tried their cheeseburger - it was possibly the best I've eaten in my life, thanks to the super soft bun, melting (vegan) cheese and tasty patty."
• "One of the best experience I’ve had! STEVEN - CUSTOMER SERVICE Omg ! On a another Level! All soul love ! ! I spend just over £70 in one seating ! ⭐️⭐️⭐️⭐️⭐️ Value : - the best ! The Service and Quality. TASTE : 10/10 . Burgers / sides !!! ( shakes could upgrade)"

Cons:

• "Food: the buffalo chik’en burger had terrible texture in both bread and patty."
• "The only redeeming factor was getting it half price with their club thing. Otherwise it would be way overpriced for food of very poor quality."
• "Aesthetic of the place is a bit hectic for me, the food was the main problem though. Burger was all bun, no substance."
• "The food was tasty but I developed food poisoning after eating it. I was in agony all day after eating the burger and fries."
• "I usually don't see the point in vegan burgers (veggies taste good as veggies not masquerading as burgers) but these were nearly as good as so if I have to eat one again I'd come back."
• "The portions are small; the taste is meh; and the value is lousy."
• "We ordered a salad, fries, nuggets, milkshake, Mac+cheese and 2 burgers. The only thing we ended up eating was the fries."
• "Yummy but portions a bit small for the price."

Service and Atmosphere

Pros:

• "Great food made from plants. The service was exceptional during our visit, same as the food."
• "The aesthetic was beautiful, very clean and comfortable seats."
• "Staff here are so so lovely! We ate here on Saturday 14th Jan, and everyone working here was great!!! Good spot for a quick bite, nice and warm inside and speedy service."
• "Steve and the staff at this restaurant are lovely to deal with and welcoming in providing service."
• "The food was Absolutely amazing. There was 3 of us and between us we ordered burgers, tots, loaded fries, hot dog, regular fries, cauliflower bites and corn ribs and Everything tasted amazing and the portion sizes were a good big size."
• "I took the hot dog and the sweet potato fries and they were great, I’m however taking out one star because I dined in and was served in single use takeaway boxes, hopefully the next step would be to use washable plates to continue on that planet friendly promise"
• "The staff is very attentive and friendly"
• "Absolutely amazing customer service by the guy hosting, he helped us with our orders and was super friendly. Some of the best customer service I've ever had."

Cons:

• "The low standards continued inside, sadly, the place isn't clean. We were the only customers inside while we were there, it's a shame the team couldn't wipe the tables of the debris from previous guests."
• "I encourage angone who gets sick after eating here to report it. We did but because no one else reported being ill after eating there that day, it wasn't taken seriously."
• "Like so many other places nowadays, delivery companies are prioritised over the people actually standing there: 10 minute wait to get a wrap and potato tots."
• "The only redeeming factor was getting it half price with their club thing. Otherwise it would be way overpriced for food of very poor quality."
• "Been coming for a while and shame to report I won’t come back. The prices have gone up and the quality has gone down. I just paid £6 for a burger patty in a bun with a squirt of ketchup."
• "I encourage angone who gets sick after eating here to report it. We did but because no one else reported being ill after eating there that day, it wasn't taken seriously. It seems to me that it only matters if more than one dining party gets sick."
• "Really disappointed by a recent visit. Sauces including mayo are now charged at 75p. The regular milkshake is now a small size and a large milkshake is now a regular size."
• "Not happy with this place. They sent us a survey request via email, at the end of the survey I was given a code and instructions how to use it to get a free burger, I travelled 40 minutes to get to the store, the code was not working on the order screen."

Value for Money

Pros:

• "Great food made from plants. The service was exceptional during our visit, same as the food. Neat burger is one of the best vegan chains I’ve ever had."
• "Most delicious burgers I've ever had!! Plant based cheese that actually melts! Shake was amazing, I got the Caramel (biscoff) one."
• "The burger, oh, it's a delight – unbelievably soft and bursting with fantastic flavor."
• "Good value and great tasting vegan food."
• "The burgers at Neat were so super yummy and the service was fast."
• "The food was Absolutely amazing. There was 3 of us and between us we ordered burgers, tots, loaded fries, hot dog, regular fries, cauliflower bites and corn ribs and Everything tasted amazing and the portion sizes were a good big size."
• "Best vegan burger I've ever had. Milkshake was absolutely wonderful."
• "The original neat burger was tasty but unfortunately there was too much sauce, all ingredients kept slipping out of the burger."

Cons:

• "The portions are small; the taste is meh; and the value is lousy."
• "I am a vegan and therefore I love the idea of Neat Burger but their business model is flawed. Very expensive for what it is (tiny burgers); the rather enforced tipping (pay your employees a decent wage especially when you are charging inflated prices to begin with), and they then have the nerve to charge you .75 for ketchup. Outrageous."
• "The concept of solely plant based menu is fantastic and I wanted to show my support for such a venture. HOWEVER the cost and resulting lack of value for money ruins the entire experience."
• "The website has an allergen menu that lists the top 14 allergens in each food (my daughter has nut and egg allergies and everything on the menu appeared safe for her according to this) There is a statement at the bottom of this menu that says "we have a may contain list available, to show the allergens handled in the factories". I emailed a week in advance to see this, no reply."
• "I picked up some takeaways on the way to work. The original neat burger was tasty but unfortunately there was too much sauce, all ingredients kept slipping out of the burger. Hot dog was also nice. Sadly I didn’t enjoy my buffalo nuggets as the sauce was just spicy and killed any flavour the nuggets itself possibly had."
• "We went there for the first time last night. My sister and i had a vegan cheeseburger and chips each with a drink. We agreed they were the best vegan cheeseburgers we have tasted! My friend had the v chicken burger had, and she said it was delicious (she is normally really picky)."
• "The best burger I ever tasted in my life of 24 years. I have just stepped out of the restaurant in soho and couldn’t resist sharing my best ever experience in burgers! No other burger tasted as good as this did so far."
• "Full plant based and vegan restaurant. Good burger collection. Dairy free products. Great service and friendly staff who gives you description of what’s the ingredients in each of the items."