J Parkers Reviews Summary

Delivery Service

Pros:

• "The order arrived in good time and was well packed."
• "The plants were easy to remove for potting on and, after just a couple of weeks, they all look healthy."
• "If you email a query, the response is very quick."
• "The lead time was long = the company said September - but it arrived in August after about 7 weeks."
• "Plants arrived safely, even though the box that they were in was somewhat battered!"
• "The larger Fuchsia seem to be absolutely fine, at the moment."
• "Good communication about despatch and delivery."

Cons:

• "Over a month later and I have not received my order."
• "All the deliveries were left at front door in full view of the road where anyone could pinch the parcel."
• "I’m sorry to say it’s been a pretty poor experience - first lot of bulbs arrived almost a month after I ordered and I’m still waiting for second lot."
• "Took a long time to deliver nearly 4 weeks then when I received the order 1 plant was totally dead."
• "The worst postal delivery service, plants are dispatched a long time after the order."
• "None of the deliveries are timely and the extended transit times affect the health of the plants."
• "The plants were delivered well after the scheduled delivery date."

Customer Service

Pros:

• "Amazing support when I've needed it."
• "I have received notification of delivery which is most useful when buying young plants."
• "Ordered with Andrew Kelly. Very friendly, and polite."
• "Telephone order processed efficiently, professionally and courteously."
• "The plants always arrive in good condition too."
• "The action taken by J Parkers was excellent and re-despatched immediately."
• "On ringing Parker's they were eager to rectify the problem offering a replacement or refund."

Cons:

• "I will not buy from J Parkers again. Very disappointed."
• "I have emailed with no response and called with no answer."
• "They have a couldn't care a less attitude to their customers."
• "The customer service was at the same level of quality as the plants! all they kept saying is 'this is normal and all our plants look like this, they're in a dormant stage and will be fine'...."
• "A very unprofessional company and very unprofessional customer service."
• "The lady that I spoke to on the phone was rude today and would not give me a refund unless I send the plants back at my own cost."
• "Customer services is appalling, you have to call and email repeatedly before you get anywhere."

Product Quality

Pros:

• "I have brought from here a couple of times now, the quality of what I've ordered (bulbs, plants, shrub and a tree) has been really good."
• "The clematis I ordered was of a good quality."
• "Plants that were ordered were of the high quality expected."
• "Have used J Parker’s a few times now and always been very pleased with my plants which are thriving beautifully!"
• "The tubers were excellent, large and plump, some had tiny shoots."
• "Really good size, firm bulbs, good quality."
• "Great quality and healthy plants mine are growing so well."

Cons:

• "Recieved my order this week. Disgusted. One plant is barely alive and the other two are dead."
• "Small plants, shrivelled on arrival and a couple have since died off."
• "Wouldn't recommend to anyone. I ordered multiple plants and all bar one were dead on arrival."
• "One lot died even though they were kept inside the house."
• "Plants are generally of mediocre quality and verging towards the end of their short lives."
• "Some of the plants were already in a poor condition [squashed] this in my opinion is because the packaging is too small."
• "It had live plants in the package which were in poor condition."