Shumaila's London Aesthetic & Laser Clinic - East Ham Branch Reviews Summary

Customer Service

Pros:

• "Me and my sister had treatment today for eyebrows and we were served by Pooja who is not only professional but very friendly."
• "I’ve been getting my eyelashes LVL with Ambreen from the east ham branch for the last 5 to 6 months- she is absolutely brilliant and would highly recommend her as your LVL technician."
• "Aasia Ali was amazing in her customer service. She made me feel very comfortable and the hot wax was very painless!"
• "Navdeep is really good. Excellent customer service and very friendly."
• "Dr. Indu is very gentle with the treatments she provides and is also very patient in answering the million questions I have to ask her."
• "I am so pleased with Alina’s hard work. She is very professional and very friendly person."
• "The beautiful girl at the reception very helpful and kind."

Cons:

• "The lady has no manners so i wonder what sort of treatment I would've received."
• "Nazia is awful to speak to she is rude and simply does not care about how this has effected me."
• "After posting my original review, Shumaila called me and tried to buy me by offering me a refund if I remove my review."
• "The receptionist is rude drinking tea and biscuits whilst I'm explaining that I was not notified about the cancellation."
• "Receptionist is rude and needs training on how to communicate with customers."
• "The lady at reception looked miserable."
• "The manager/owner looks so angry all the time and speaks too quietly, it makes me uncomfortable."

Cleanliness & Atmosphere

Pros:

• "The place itself is clean and designed lovely."
• "The salon has been redone all new and clean."
• "The place was very clean and quiet. Nice atmosphere."
• "The products used are of great quality, the music is great, the place is clean and tidy always and the rooms are clean and warm."
• "Great staff and the salon is sooo clean."
• "The salon is clean, bright and pretty."
• "The venue is clean and the members of staff are friendly."

Cons:

• "Terrible, went there this week end for Brazilian wax, the room was a mess and the lady said it was fine and it was because they we're busy and she does not have time to clean it."

Quality of Treatments

Pros:

• "Harpreet did some magic with my eyebrows have been to her many times and her attention to detail and thoroughness is everything you want from a beautician!"
• "I booked for waxing first time. Amazing service, Aasia was my therapist. She was absolutely fantastic and gave me after care advice too."
• "Visited the salon today and received exceptional service. Harpreet did my waxing and threading and she was so gentle and made the process very pleasant."
• "This was the best experience I had getting a facial."
• "My therapist was Alina who offers such an amazing treatment with great results, she is patient and very professional and experienced she makes sure you are at ease throughout your treatment."
• "I had Soprano Ice laser and would recommended this to anyone if your looking for great results."
• "I had Micro needling treatments by Dr Indu in East Ham branch. She paid attention to detail and addressed my concerns."