Address: 27 Hayes Ln, Bromley, BR2 9EA, United Kingdom
Phone: +442081665678
Rating: 4.6
based on 266 reviews.
Instructor Quality
Pros:
"He gave my son all the encouragement he needed to build his confidence with driving and taught him the skills he needed in a way he understood."
"One of the things that stood out to me was how Terry tailored the lessons to my individual needs."
"He’s an utter legend. Was always very patient and straight to the point."
"Nick was my instructor and I found him to always be friendly, patient and professional throughout my lessons."
"Fidao has been amazing! His patience, professionalism and always willing to help and direct me has been mind blowing!"
"Heidi is a fantastic driving instructor - I highly recommend her!"
"Terry who's my instructor-- friendly, experienced, precise with a good sense of humour."
Cons:
"Her behaviour was very snotty and I felt so low."
"I initially had an instructor who has rude and unpleasant."
"They need to make it clear that they are just an agency, and dont have their own instructors - they just sub contract work out and dont take responsibility for anything that goes wrong."
"When I complained to Lanes they said they had sacked him and refused any further involvement."
"The instructor has changed numbers and bank accounts about 5 times."
"I had to chase him up. I pre paid for all of my lessons which I never received."
"Terrible experience overall, Took several lessons with this driving school and was extremely disappointed with the service and professionalism from the driving instructor, Maria."
Passing the Test
Pros:
"I passed my test first time with Nick from Lanes."
"Like most of his students, I passed first time!"
"I have only been able to have a lesson once a week with my instructor, Nick but have passed my driving test first time!"
"I was dreading learning to drive at 35. Really good experience in the end and passed on first attempt."
"I passed 1st time thanks to Terry’s calm attitude and I’m really grateful that I got a good driving instructor in the end."
"Thanks Nick for helping me pass my test last week with zero faults."
"I passed my driving test on my first attempt and all thanks to my driving instructor Nick."
Cons:
"Absolutely terrible. I booked 10 driving lessons for my mother... It's now been 2 months."
"I had a few hiccups where covid meant big gaps between lessons and I felt I was sometimes moving backwards instead of forwards."
"I learnt with Lanes for approx 1 year 5months - longer than I wanted but that was down to the fact I failed my first test and it was near impossible for book a second test (it took me 13 months to book my second test !!)"
"Lanes assign you an instructor and then hold no responsibility if that instructor decides to SCAM you."
"So now I have to find a reputable company. AVOID PEOPLE."
"They allocated an instructor called Kris who took payment for 30 lesson in advance for a discount then constantly flaked, cancelled and rearranged at the last minute."
"He never completed the lessons then changed his phone number."
Professionalism and Punctuality
Pros:
"It was always very easy to book lessons with him."
"Lanes and my driving instructor Conrad were brilliant. Patient and calm instruction and always accommodating to my time seeing as I have a busy work schedule."
"Professionalism was evident in every aspect of their teaching. Punctuality, organized lesson plans, and a genuine dedication to my progress were all part of the package."
"Punctuality was top quality- never late and never cancelled."
"Scheduling lessons was never a hassle, as Terry was always flexible and accommodating."
"Communication with him and the Lanes office was always quick and professional."
"I only needed to contact the main office once to make an enquiry but they were super friendly and helpful, no problems at all!"
Cons:
"I booked 10 driving lessons for my mother... Lanes driving school have still not refunded the money due for the outstanding 2 lessons."
"She had me waiting outside for ages but didn’t show up until half an hour late."
"I had previously been with Lanes, my instructor was good, but she would regularly stop to go to the bathroom at her house on my time, and not make it up, finish the lessons early, regularly cancelled with excuses."
"She didn’t call me or nothing until she drove all the way home then called me to argue with me."
"Both the office and Nick are rude and unprofessional and waste your time, as two months I’ve only had one lesson."
"Once he completed his first double lesson nick explained that he was fully booked for the following 2 weeks then going on holiday for a week."
"Really poor service. You should be prioritising the customers that you already have on your books and contacting them directly to assign a new instructor when somebody leaves."