The White Hart Reviews Summary

Staff and Service

Pros:

• "The bartenders are very attentive and customer orientated, never waited long to get served."
• "Staff was friendly and the service was pretty quick."
• "Young girl Zoe serving us had great drink recommendations."
• "Staff are just as good, nice to talk to staff who also genuinely enjoy what they’re selling to you!"
• "Staff are friendly, polite and professional."
• "Bar staff were really helpful and friendly."
• "The staff were just so friendly and lovely, we would definitely go back again."

Cons:

• "There are some ridiculously rude staff here, especially the older blonde lady."
• "We asked to order to the guy at the counter but he ignored us several times."
• "The staff were very disorganised & it took 15 mins to get in the door to a booked table."
• "Bar staff really rude and arrogant, one bar staff taking the mick out of the customer! Terrible customer service."
• "Very poor service and rude staff."
• "The service was hit & miss, staff were very slow & quite unavailable to take orders for drinks & food."
• "Bad customer service....they just answer my phone call, saying 'can you please hold on, I have a customer in front of me'....(am I not a customer?) And left me there for more 10 minutes."

Atmosphere and Decor

Pros:

• "Great beer with a really good selection, plus really nice food and a good atmosphere."
• "Everyone had a great time, all in all a great pub to book out for a party or event."
• "Everytime I come in there is a great atmosphere."
• "Lovely pub! Nice atmosphere and very cozy vibes! Love the décor!"
• "The current decor is bright and airy and makes for a cheerful environment."
• "Nice relaxed atmosphere. Clean decor."
• "The whole atmosphere is cosy and the staff are friendly, polite and professional."

Cons:

• "What happens when you try to be a posh pub... Now it's usually empty as it's tried to rebrand itself as something that it isn't."
• "Overcrowded, unpleasant, unfriendly pub."
• "Not my kind of pub, didn't order anything just had a couple of drinks, no atmosphere."
• "Avoid on Saturday - the place descends into a sports bar."
• "No escaping the TV screens everywhere."
• "Very bad vibe here, 3 bags stolen from different groups of people and the manager tells us to leave him alone."
• "Expensive and distinctly lacking in atmosphere."

Food and Drink

Pros:

• "Beer is obviously first rate and the prices are very reasonable, exactly what you want from a brew pub."
• "The beer choice is fantastic, you’ll find local London brews plus imported classics."
• "And the herbal batter fish n chips was lush."
• "Great food and great service, all the staff were friendly and paid attention to the customers."
• "The burgers were amazing."
• "Good quality food."
• "The food is fantastic and great quality."

Cons:

• "Turns the online menu is outdated, and they no longer serve a Sunday roast."
• "Burger and bun a little burnt."
• "The pub quiz was very lackluster and overly complicated, focusing on overly vague links between answers instead of being fun and relevant."
• "Poor beer, they should learn to put the beer glasses in the freezer."
• "The food is terrible, small portions and just not good."
• "Sunday Roast failure! Gravy taste like its made from flower stock and there was odd taste in chicken."
• "My deep fried brie was still partially frozen in the middle."