Address: Fife Leisure Park, Dunfermline, KY11 8EX, United Kingdom
Rating: 4.1
based on 121 reviews.
Customer Service
Pros:
"The place is a very quiet peaceful area and the staff are very friendly."
"Tim Hortons provided a clean environment for myself to sit in for some lunch and a lovely hot chocolate. The staff were very attentive and the service was quick yet very efficient."
"Thought it was absolutely amazing! Everything was nice and lattice fries are a great change from regular style ones. Was fairly busy but staff didn't make any mistakes with our order."
"We used the drive through. Didn't know they had one from our previous visit a few years ago but quick speedy service and everything was hot and fresh as it should be!"
"Had a sit down meal in here with the family and tried the chicken burger for the first time and it was amazing, so much flavour on it. Partner enjoyed his burger that he got a second one to take home."
"Always love the breakfasts here. Staff are professional, courteous and friendly."
"Really easy to use self service machine. Staff friendly. Food piping hot."
"Parking spaces available to the rear of the property. Wheelchair accessible entrance and plenty of room to move around. There are a variety of seating options with highchairs available. Staff are very helpful with smiley faces."
Cons:
"1st time here and not the best customer service from the young guy........"
"A 20 minute wait for a breakfast muffin, a donut and a couple of hot drinks is not good business. Pretty chaotic behind the counter."
"1 star for free donuts went for the first time orderd burgers absolutely disgusting."
"I ordered my food at 10.41 and still awaiting on it at 11.15. Only order a muffin breakfast and bacon roll. Absolutely raging is understatement slowest service i have ever recieved for a fast food."
"The young team not buying just using the place to keep out if the weather throwing sugar and serviettes around had the place like a pig sty fir Oakington customers."
"Ordered food today at 10.16am and requested a refund at 10.35 as I was still waiting on my order shambles first and last time I will be there."
"Decent breakfast, 1st time eating in a tim Hortons, suspect it
's just another transatlantic fast food outlet but will be back to try the post 11am menu."
"Was there on Saturday with my grandson. Was surprised to see tables dirty and bins were overflowing. Customers tried to put empty food waste away but no room. Bins eventually emptied but bags left at the side."
Food Quality
Pros:
"Tried their spiced orange hot chocolate it was amazing very sweet just what I needed. Also got one of the cranberry and bacon hot dogs and it has to be the best hot dog combo I've ever had."
"Those tiny bite size donut balls were so good, specially the apple one 🥰"
"Tim Hortons provided a clean environment for myself to sit in for some lunch and a lovely hot chocolate."
"Thought it was absolutely amazing! Everything was nice and lattice fries are a great change from regular style ones."
"Love the coffee here. Fell in love with it in Canada and now we have it here. Couldn’t be happier. The drive thru is great and the staff are really friendly. The food is always good."
"Went for breakfast on Saturday morning. Had a breakfast wrap and sausage and egg muffin meals Good, tasty on a par with a McD breakfast however some aspects could be better first thing in the morning and no salt or pepper out."
"Great service, great minimalist venue. Breakfast menu was delicious, as we're the obligatory doughnuts, Timbits and coffee. Might make this a weekly trip."
"Fantastic food and drink but service was atrocious I orders my food and drink on the machine then it wasent working so had to order again then I had to wait 36 mins for my order"
Cons:
"Almost £12 for a small iced drink and a box of 20 Tim bits"
"Normally this place is amazing but this evening is was terrible. Nearly all of my take away order was wrong but didn't realise til it was unwrapped at home. Buns were dry and stale, fries were all cold, 3 of the burgers were wrong. So disappointed."
"No an amazing experience. Ordered two lattes to go after repeated myself at least 3 times over drive through. Got my coffee and drove away on family day out only to realise coffees given to me were horrible and tasted more like filtered coffee than an latte ordered."
"I've changed my opinion regarding this particular Tim Hortons, we ordered a burger, it was cold, as if it had been sitting on the counter for at least one hour."
"If I could give this place a 0 I would. What an absolute embarrassment! If that's what you serve to people that's shocking! Food was all freezing cold didn't get the right things we ordered."
"Food was cold, fries were chewy. Burger not as advertised, missing a number of toppings and extras."
"Service is so slow, been here a few times now and you have easily got a 20 minute wait time, also be careful when using the purchasing screens as some of the pricing makes no sense, the price of a coffee vs a breakfast wrap with the same exact coffee is about 15p..."
"Ordered 3 meals and every meal had something wrong or missing. The burgers were cold and mushy and the bread was very dry, most likely stale."