Address: Ivyhouse Ln, Hastings, TN35 4NP, United Kingdom
Phone: +441424237202
Rating: 4.0
based on 186 reviews.
Staff and Service
Pros:
"All the staff were great and really helpful!"
"Most staff friendly, polite and helpful."
"Staff were friendly and helpful."
"Staff friendly and helpful."
"The staff couldn't have been nicer and the park is lovely."
"Staff all friendly and helpful."
"The staff are so friendly and we knew everyone by name on the first evening."
Cons:
"Mangers useless made promises they don't keep."
"The staff in the club house leave you waiting while they chat."
"The staff are very blunt and rude and the regulars just stare at people who are on their holidays like they're not welcome."
"The staff seem to be full of flannel. They say they will do something and you have to remind them 3 times."
"Staff need to go on a customer care course."
"The staff where rude to my grandchildren riding bikes."
"The receptionist REBECCA is the most obnoxious rude person ever."
Accommodation Quality
Pros:
"The caravan was comfortable and very clean."
"The caravan was lovely. Very clean and comfortable overall and perfect home away from home."
"The caravan we had was faultless. Everything was of a high standard."
"Our caravan was very spacious and really well laid out was very clean and the shower was great."
"The caravan was clean, well equipped, modern and everything worked."
"Caravan nice and clean on arrival."
"Our caravan was clean and tidy."
Cons:
"The caravan was generally shabby with marks on the carpet and seating."
"Caravan was supposed to be gold plus it was not, when I inquired it was dismissed."
"The caravan was also set back from the road with no path leading to the caravan so when it rained you got muddy."
"Caravan was very very tired, mattress hard and well worn."
"Our caravan was quite dirty, and full of mosquito's and bugs n slugs!"
"Appauling state of affairs here, our caravan was filthy dirty, sofa was stained, dirty, stunk skanky and of urine."
"Caravans they advertise are made to look clean and well kept but in reality far from it they are dirty seating threadbare and leaking."
Facilities and Amenities
Pros:
"The club house was lovely and was lovely sitting outside have a drink Sat evening with the live singer."
"Clean and tried had entertainment all over the easter weekend for family and adults."
"Good food, decent prices and Entertainment."
"Very welcome and family friendly with a nice fishing lake and a play park it has a very nice swimming pool with a cave effect."
"Great amenities on site. Restaurant and bar very nice, evening entertainment, food was good quality."
"Lovely outdoor cinema with popcorn and cotton candy!!! Food at the restaurant was delicious."
"Parks bar clean and newly refurbished to a high standard."
Cons:
"Facilities are virtually nonexistent, even everything on site shoddy and massively overpriced."
"The swimming pool is only 40 minutes slots and need booking."
"The pool is small and clean but small time slots."
"No entertainment or activities for kids."
"No kids entertainment in the evening, swimming pool small and always booked up."
"The amusements - all the change machines are out of order, only 5 games were working."
"Swimming pool very small and shallow."
Location and Environment
Pros:
"Even the people who lived on site was friendly always saying hello and stopping to talk."
"The location is nice and central to many site seeing places."
"Beautiful area to explore with many scenic views only 10 mins drive to Hastings beach."
"It is a very quite and relaxing place with a lovely pond in the middle."
"Great little base to get around Hastings."
"The location is also amazing, beautiful lake and it is so close to Hastings, but so peaceful and pretty."
"It's very well placed for getting into Hastings and exploring the area."
Cons:
"The caravan was next to the road, leaving no space outside to sit and relax."
"What a terrible mistake and a terrible holiday, nobody told you for a start it is on a turkey farm, so beware of the smell and the noise."
"Driving around hastings to get to places was horrendous the roads are awful! Bumpy and very steep hills."
"Its just a congested park where you can go only after asking lots of questions!!!"
"nice place with the flair of a get away at Chernobyl."
"For me, the caravans feel too closely spaced, a general feeling of being heard and seen by neighbours."
"Unfortunately this park didn't really give us both a holiday feeling as it is more of a mobile home park for permanent (older) residents."
Value for Money
Pros:
"Had such a lovely week such a beautiful park our caravan was lovely was a little nervous about having a holiday with covid about but was made to feel so welcome by a lady named Kristie well organized staff and covid safety measures in place will definitely return next year kids loved it."
"Would recommend."
"Food was ok and wasn't overpriced."
"Prices are very good too."
"Very nice bar and food, caravan good for the money."
"We enjoyed our stay and will be back again."
"Highly recommend!"
Cons:
"Food was ok there very expensive for the quality."
"Do not plan to come here there is absolutely nothing to do."
"Worst time ever. Caravan was awful. Swamped with water from rain."
"No real ale at the bar extortionate prices 7.60 for a bottle of beer and a lemonade won't get fooled again."
"Do not waste your money it is a scam."
"All in all a truly insulting experience to any bipedal being beyond pond life."
"Please avoid Coghurst hall if you’re planning on a holiday."