Silversmiths Reviews Summary

Staff Service

Pros:

• "Staff are great, really friendly and helpful."
• "The staff serving us couldn’t be more helpful, knowing the menu well and offering recommendations when requested."
• "However the staff were lovely and attentive and atmosphere was perfect."
• "Staff friendly and made us feel welcome."
• "The service was excellent and we felt the staff really went out of their way to make the meal special for us."
• "Service always excellent and food and wine splendid."
• "The staff were very attentive."

Cons:

• "It was clear that our waitress hadn’t done a Service before - didn’t know the menu or the Cocktails."
• "Staff saw we could not eat the food but didn't bother to ask why."
• "Waitress very patronising and called everyone darlin!"
• "Staff were polite but manager was arguing for around 30minutes with other customers about refunds which was off putting and spoiled the night."
• "He had no clue about any offers so I showed him the post on FB, he said he’d sort it and brought the other two staff members up to date with the 241 night they also had no idea about."
• "Was told by the waitress, sorry your time is up, even though we still had a good 8 mins left."
• "When i came in at first i thought it would be a ok evening but, upon ordering the servers were rude treating me like i was a inconvenience to them."

Food Quality

Pros:

• "Food lovely."
• "All the food was perfectly cooked, seasoned and portioned."
• "Both were very generous portions and delicious."
• "The food is exquisitely fresh and flavoursome."
• "The starters were bliss the beetroot dish astounding with taste, and the mackerel was subtle and the taste was divine."
• "The Sunday dinner was amazing. Good portion sizes, and each course was delicious!"
• "The steak was cooked perfectly! It was the best patè I've ever tasted!"

Cons:

• "The potato was hard as in crunchy hard_ totally uncooked."
• "The steak was cooked in a water bath then put on a bbq to warm it up and the steak was smoked and nothing else to taste.. it came cold and there was no seasoning on it at all."
• "Roast beef was cooked well but murdered by the over rosemary flavoured gravy complete with rosemary stalks."
• "The desert (creme brulee) was a disaster."
• "The food was also very limited and very mediocre."
• "However, the food is pretentious and mediocre at the same time."
• "The roast that was truly horrible reheated bought in food with horrible gravy."

Atmosphere & Decor

Pros:

• "The restaurant is stylish modern and a clean place."
• "This cute, cozy restaurant."
• "The atmosphere is relaxing and warm."
• "Relaxed atmosphere with very friendly and knowledgeable staff."
• "Beautiful atmosphere and the staff are so lovely."
• "The atmosphere was cosy."
• "The ambience was great and the food and drinks plentiful and of a high standard."

Cons:

• "They were blasting chart music so the whole restaurant is shouting at each other."
• "Unfortunately it did not live up to our expectations."
• "The ambience non existent."
• "Poor atmosphere and poor service."
• "Such a shame as a lovely looking restaurant."
• "Once again closed its doors, unpaid staff, badly managed."
• "Incredibly disappointed and frustrated that with just 7 weeks to go until Christmas, our Christmas Day booking was cancelled."

Value for Money

Pros:

• "Prices are on the upper end of reasonable, but it's worth it."
• "Absolutely amazing value for money."
• "For the quality of food the price is very reasonable."
• "£5 starter, £5 dessert, £10 mains with absolutely delicious flavours."
• "3 course for £25 at this quality is amazing."
• "Considering you get a side of peas as well as the pie, all in all is fair value at £12.00."
• "Not cheap, but very good value for money."

Cons:

• "Bill came and was wrong they’d added an additional 4 bottomless brunches, which we called out."
• "Good is good, but small portions. The atmosphere was ok but we were the last people there and the staff were a bit too obvious in their desire for us to leave."
• "Food average to good but expensive."
• "Small, pretentious menu with big prices."
• "The lunch time menu is about £12 so not badly priced but the sizes are more of an appetiser."
• "Very expensive for what we got."
• "Over priced for the quality of the product unlike our previous experience."