The Plough Reviews Summary

Staff Service

Pros:

• "Exceptional personal customer service, exceeding what I would expect from a pub!"
• "Staff very helpful and friendly, although very busy."
• "They are incredibly dog friendly too and let your friend dine inside with you even offering water and snacks."
• "Staff are attentive and polite."
• "Staff are friendly polite and professional."
• "Fantastic service, friendly and welcoming staff. The food was delicious, definitely good value for money."
• "Staff were very friendly and helpful and the food is really good."

Cons:

• "Not helpful at all, all too busy on their phones, not polite and we felt like we were an inconvenience to them for disturbing their social chat."
• "Lovely looking pub, poor service, waitress didn't pay attention to our order which came out wrong."
• "Service was slow and it wasn't busy and the pud was freezing cold we had to keep our coats on I would not go back nor would I recommend."
• "Staff seemed quite inexperienced, had to be prompted several times to bring things they'd forgotten."
• "Asked a server if I could order another drink, she told me she was just going to another table, then came back moments later to the table next to us, and took their drink order, and then walked off again, ignoring me!"
• "Poor service forgot to bring out son's meal when raised with staff was told it was on its way and that they will refund the cost of the dish."
• "Service was average but not trained enough."

Food Quality

Pros:

• "The homemade soup was boiling hot and very fresh tasting and the deep fried Nachos are amazing."
• "Lovely food, staff and nice space to sit outside. Their Cumberland sausage and onion sandwich is to die for and gorgeous chips."
• "Food is varied I had pea and mint risotto with garlic bread which was hot and cooked to perfection."
• "The food was delicious and well priced."
• "Food we ordered today (steak and seabass) was cooked well."
• "Food is very good and great value."
• "Food was lovely."

Cons:

• "Food is in smaller portions and not as well cooked as in the past."
• "Nice enough pub in terms of setting. However, the roast chicken was basically string and my partner got a chicken burger that was closer to a cracker than a battered chicken burger."
• "The Yorkshire puddings were rock hard. Couldn't even cut with a knife."
• "The food was below standard."
• "Long story short... the food was awful. I had the beef lasagna and it looked more like a soup... everything tasted bland."
• "WORST SUNDAY ROAST EVER, roast potatoes, Yorkshire puddings and stuffing was inedible, the vegan dessert was tasteless."
• "Food was terrible I ordered hunters chicken I couldn't cut through the chicken nor the bacon the bbq sauce had dissolved all under a layer of thick melted cheese which was bubbling like larva."

Ambience and Location

Pros:

• "Really nice spacious friendly pub with a lot of outdoor dining and drinking space."
• "Our first trip to a pub in over a year, the pub is in pretty good condition, they have a good range of food and some bar bundles which is hot snack food (halloumi chips are very good!), good size area for outside dining but quite near a busy road and a good children's play area."
• "Children friendly as they also have a kids area outside."
• "Despite Covid I felt it was a comfortable, safe environment with plenty of space between tables."
• "Also there is a children's park and ample parking spaces behind the pub."
• "It's just 5 mins from the forest but much less packed than the forest pubs and free plentiful parking too."
• "It's a beautiful pub from both inside and outside."

Cons:

• "The pub is situated close to pleasant walks but it's proximity to a busy road sort of detracts from the lovely countryside nearby."
• "The drinks are premium with a price to match."
• "Mens toilets floor had spill over around the dryer from waste basket."
• "Dated decor could do with a lil spruce up."
• "Nice place, good outdoor area, spoiled by horrible customers this place attracts."
• "Unfourtunaley the pub is near a very busy (in rush hours) road and table was dirty."
• "Not enough on the menu and too many young children allowed to run around while hot food and drinks are being brought to the tables."

Value for Money

Pros:

• "Beer fairly priced for area."
• "Good atmosphere and inexpensive! A great all-round pub!"
• "It was just over £30 for 2 roasts and 2 pints of soft drinks, Bargain we thought."
• "Prices reasonable and would visit again."
• "The kids enjoyed the little playground outside and the addition of the bouncy castle was a real winner."
• "Prices are reasonable for the quality and skill of menu."
• "A really delicious meal tonight. Hot and fresh and the staff extremely helpful."

Cons:

• "I ordered a soda water and blackcurrant which I was charged £1.50 I thought that was a joke."
• "Nice pub, but I'm very disappointed at the food portions, I ordered ham, egg and chips (small) for just under £9!! I got two very thin cuts of ham, one egg & I counted 19 thin fries on my plate, I left still hungry and feel like I was robbed."
• "I honestly could not fault the experience in any way apart from to say I feel that the menu is perhaps slightly overpriced - I would expect around 20% less for most of the items."
• "Carvery Food was very disappointing, looked like boil in the bag turkey, potatoes were anaemic."
• "A waste of money."
• "The beef smelled really bad that we couldn't even touch it to eat and the coleslaw as well."
• "I would not visit again or recommend the Plough to anybody."