Sushi Passion Reviews Summary

Customer Service

Pros:

• "Customer service is efficient and friendly."
• "Excellent service from the staff and prompt food."
• "Really friendly, warm and welcoming staff."
• "Staff were relaxed and helpful."
• "The staff were amazing."
• "The staff were so kind and always made sure our table was clear of any empty dishes."
• "The staffs here are all friendly."

Cons:

• "We waited for our pre-ordered food to arrive, which was 1 hour and 20 minutes after our table booking."
• "Later we were told that she forgot to put it through."
• "Server and chef wasn’t wearing a mask which was a bit concerning during a pandemic as they’re preparing our food."
• "We had an especially zen moment being 1 of 2 other customers, Sunday night, sat at the bar, mesmerized by the prep work with wonderful traditional music."
• "Once seated the service was just so incredibly slow!"
• "The card machines weren’t working and they didn’t tell us beforehand so we had to go on a walk to a cash point in order to pay which was a bit annoying."
• "However, the service made the experience less pleasant and I will think twice about going back."

Food Quality

Pros:

• "The freshest and most tasty sushi I have ever tried."
• "High quality and very delicious sushi."
• "The sushi was fresh and the flavours were lovely."
• "The sashimi pieces were huge, as were the nigiri which is good value for money."
• "The sushi here was delicious, super-fresh, and beautifully presented."
• "The food is well prepared, looks great and has fresh complex flavour."
• "The food was insanely fresh and authentic."

Cons:

• "They don’t even add wasabi into the nigiri and maki, and you have to request the ginger."
• "The teriyaki rolls were a bit salty."
• "The sushi was nice, but not great, the tuna was gritty and quite unpleasant."
• "Fish isn’t fresh and def frozen (the texture of it says it all)."
• "Scallop sashimi had a funky taste."
• "Tuna on the nigiri and tuna sashimi were still cold."
• "The sushi was really good, the rice is very firm."

Ambience & Atmosphere

Pros:

• "The aesthetic is wonderful."
• "Such a cute sushi shop with chill calm vibes and great service."
• "Nice atmosphere and ambience."
• "It's small but pretty."
• "A relaxed ambience throughout the restaurant, with low lighting, calm music and so much Japanese art and culture."
• "The ambient atmosphere is calm and relaxing."
• "The atmosphere was very nice and calming in the restaurant."

Cons:

• "Not great to have a dozen of pair of shoes in front of you when you eat."
• "Atmosphere is quite small and doesn’t have any airflow inside so when you enter the fish smell is not nice as it’s quite strong."
• "It’s now quite loud and the service it’s a bit a hit and miss."
• "Since they doubled the capacity of the restaurant, they lost a bit the atmosphere of cosy sushi place."
• "Sometimes the waiters seem a little flustered which can take away from the relaxing and quiet atmosphere."
• "The only con is people taking off the shoes, can understand is part of a culture but not really nice to see while your eating, not hygienic too."
• "It was very, very humid and we felt like we couldn’t breathe!"

Value for Money

Pros:

• "The sushi did have a decent price but the portions were generous."
• "Not too costly and excellent value for money."
• "The food was fantastic and a great value for money."
• "Very reasonable prices for the intimate atmosphere."
• "It is not the most expensive sushi restaurant in town and it has been an amazing culinary experience."
• "The sets are excellent with varied flavours, and are a lot more filling than you expect!"
• "The nigiris were nice thick slices and overall the standard of sushi was high."

Cons:

• "If you know Japanese food then this place is the most expensive one you will ever eat at."
• "Nothing wrong with the food but it is VERY overpriced for what you get."
• "It's small so would recommend reserving a table and not cheap but worth the money."
• "When the bill came to nearly £300 I would expect a lot more with flavours and service."
• "For £170 I don’t think you can say it was value for money."
• "It will cost £30 to £40 easily to have a meal for 1 without drinks for one person."
• "Sushi platter was okay, not extremely fresh and overpriced."

Service Efficiency

Pros:

• "Service was fast and so friendly."
• "Our server was absolutely amazing and very attentive."
• "The service and the waiters were fast effective and super friendly."
• "Service was friendly and felt warm and intimate."
• "Service was fast and always making sure we were happy."
• "The staff were helpful and attentive."
• "The service was top notch."

Cons:

• "We had an especially zen moment being 1 of 2 other customers, Sunday night, sat at the bar, mesmerized by the prep work with wonderful traditional music."
• "It was just shy of an hour and a half before our food was brought to our table."
• "Once seated the service was just so incredibly slow!"
• "The card machines weren’t working and they didn’t tell us beforehand so we had to go on a walk to a cash point in order to pay which was a bit annoying."
• "However, the service made the experience less pleasant and I will think twice about going back."
• "Sometimes the waiters seem a little flustered which can take away from the relaxing and quiet atmosphere."
• "We were waiting quite a while for the waitress to take our order, when she came over she forgot her pen twice and couldn't take the order."