Lu's Place Reviews Summary

Atmosphere and Decor

Pros:

• "The venue is gorgeously decorated."
• "Amazingly clean. Very very classy decor."
• "The decor has a quirky giraffe theme."
• "Stunning with every attention to detail being considered to make the customer experience second to none."
• "Great quality food with friendly staff surrounded by lots of open space and a park at the bottom of the hill."

Cons:

• "The decor is wonderful, the staff lovely & friendly and the food was delicious! Such a beautiful setting and views too."
• "You can see lots of money has gone into the venue and the kitchen staff, but more attention to training serving staff is needed."
• "Though what we had was tasty we expected our Christmas menu turkey choice for the price paid to be more of a cooked meal rather than it being on a granary teacake."
• "The outside patio looks great. Good amount of parking. How Tweaks needed as follows."

Service

Pros:

• "The staff were friendly and unobtrusive."
• "The staff were really friendly and the food was delicious."
• "The service was great, very polite and attentive."
• "Service was a little slow but that’s not an issue as you’re paying for the experience of being there too."
• "The service was excellent and all the staff were consistently friendly and attentive."

Cons:

• "The place is stunning with every attention to detail being considered to make the customer experience second to none."
• "The staff were very nice and welcoming, the food was delicious and presented wonderfully."
• "We ordered 2 lots of pancakes. We got 3 small pancakes and a handful of strawberries per plate and were charged £20 for them."
• "It took nearly 30 minutes to receive our drinks which were removed from the bill, so thanks for that."
• "The service was great and all staff members were very nice and attentive."

Food Quality

Pros:

• "The food was very tasty."
• "The meal was first class, quality ingredients and served with a smile."
• "Best Eggs Royale I have ever had."
• "The food and the friendly relaxed and high end service left everyone enjoying the weekend."
• "Great coffee!"

Cons:

• "The plates were cold too, breakfast got cold quite quickly."
• "The sausages, while pleasant, were not browned."
• "The food is expensive but you’ve got to understand the running costs of such an establishment."
• "The food was nice, good portions but nothing amazing."
• "My husband had a nice sandwich but I chose a tart from the daily special."