Hendy Renault Eastbourne Reviews Summary

Customer Service and Sales Experience

Pros:

• "Mark Allison from Hendys Eastbourne, went above and beyond to help me secure my new car."
• "Ben talked us through the Dacia Duster when we were thinking about purchasing. He was very informative."
• "Hassan helped us from start to finish, made the experience easy and explained everything to us as we needed."
• "Louise and Brian were absolutely incredible when another garage had left my car in a really dangerous state."
• "Great service from Hassan, kept well informed and he listened to all the requirements I had and found what suited me best."
• "John has been an absolute pleasure to deal with from start to end."
• "Hassan was excellent and did our log book and Road tax for us. Will be using their service in the future."
• "Ros Earl was the Sales person that sold us the car, and we couldn't be happier with her informative attention to detail and friendly manner."

Cons:

• "Had a sensor replaced on my car which was absolutely extortionate. The parts only cost £29 the labour for an hours work cost over £180 not then including the vat!"
• "I received great communication from a member of staff named Paul. However, his colleague failed to pass information on after I returned a call which left me waiting over a day."
• "Very poor treatment, had car 8 weeks waiting for part, chase up most weeks no joy until I ask for part number to resource the part myself."
• "A second visit was required to rectify MOT faults and even at the end of this the vehicle failed again."
• "Not the first time, my experience with Hendy at Eastbourne from start to finish was flawless."
• "The person first booking my car in for inspection and repair had very little personnel skills."
• "Having tried to book a service leaving 3 messages for a call back not one call back so far."
• "Took 6 visits to fix manual barrel locks on Dacia Logan MCV. Inept management, service staff hands tied by head office, dire workshop QC."

Quality of Vehicles

Pros:

• "I’ve got my new car and it works like a dream! Mark went above and beyond for us, nothing was too much."
• "I have just purchased a new Renault Captur Hybrid and am delighted. It is a beautiful car."
• "Friday the next day we took the Austral for a test drive with my wife and 9 month old. Hassan had outstanding customer service."
• "Very happy with my new car fantastic quality at a very reasonable price."
• "Brought New Clio Alpine 145 very good car."
• "We bought a Renault Captur from Hendy Renault."
• "Picked up a brand new Dacia Jogger today. The service from start to finish was excellent."
• "I am so pleased with how smoothly my purchase of my first ever 'new' car was at Hendy's!"

Cons:

• "Had a warning light come up on my van and took it in, they cleared the code said it should be fine and went on my way. Next morning it was back."
• "My daughter's Zoe, which was supplied by your company, developed a whine at low speed. After initially saying there was nothing wrong your workshop decided that the noise was coming from the electric motor - not repairable."
• "Used the Eastbourne branch a few times and have been ok but the past couple of times I feel like I’ve been taken for a ride."
• "I have had several valets at Hendy and all came back in fab showroom condition! but this time was very sloppy and very disappointing."