Roundhay Reviews Summary

Food Quality

Pros:

• "Food was perfectly edible and everything was well presented."
• "The steak was beautiful, the atmosphere is great, very family friendly pub and has a nice selection of ales in bottle and tap."
• "Super welcoming, cosy ambiance, delicious filling combo meals (2 mains for £9.99 weekdays, 2 Sunday roasts for £11.99)."
• "The food was lovely, well prepared and very reasonable."
• "The food was tasty and hot, well presented and check backs were regular."
• "The menu was typical of pub food but it was really tasty, and I was most impressed with their nicely presented side salad."
• "Lovely food fresh and hot, served by a new Team.member with a huge smile."

Cons:

• "This is the 5th time that I have received Tesco microwave standard food."
• "That was the worse sunday meal ive had in my life... the meal was cold the meat was hard roast potatoes cold and hard."
• "Horrendous food. Dry, stale, re-heated, small portions."
• "Absolutely no idea how to cook food, waste of time and all the food served was raw."
• "The food was awful tasting and discoloured."
• "The fish and chips was rock hard and so overcooked the fish had disappeared."
• "The burgers that we ordered for the kids were overcooked and dripping with fat/Grease."

Service

Pros:

• "The staff are amazing. They give each and every customer lots of attention."
• "Leesa the landlady is a superb host!!"
• "Always receive a warm greeting from Judith and Lindsay at my regular weekly visit with a client."
• "Extremely warm welcome from your waiting staff, so pleasant and friendly."
• "Every time we’ve ordered a meal from here it has come in good time, and from very friendly, helpful staff."
• "Staff who were keen to check that we were satisfied with our orders and that everything was ok."
• "Staff were lovely and polite.... Definitely recommend and definitely going back."

Cons:

• "The woman behind the bar today leesa was so rude, made us wait for ages at the bar for a drink."
• "I am astounded that her colleagues and supervisor were very dismissive."
• "I will not be returning. I can see that you tell people to contact the manager. It seems that she's the one with the bad attitude, all of your reviews say the same thing."
• "Called in Thursday tea time, member of bar staff was very rude, older lady with short brown hair."
• "SOOOO THE MANAGER 'LISA' ABSOLUTELY AWFUL... Rude, arrogant and dam right disrespectful."
• "I came into this pub after seeing an ask angela sign thinking and planning a safe getaway from a violent relationship, after finally getting courage and chance to escape I came to your pub and asked for help, I was turned away without any help."
• "She was rude and said they only had 1 chef on… fair enough- why book in 16 people, to dissatisfy so many, by providing an ignorant service?"

Value for Money

Pros:

• "Great range of drinks at a good price."
• "The prices are very reasonable and good quality."
• "Great value for money, good special offers."
• "The beer is always on point and well chilled which is very important to me. The food is great every time I eat here."
• "Generous portions. Reasonable prices."
• "Good choice of veg and all hot. Reasonable price."
• "You will never find anywhere which sells food at such a good price, and such good value for money."

Cons:

• "The new menu is out and the prices have gone up again, rating has been reduced. I like the place but the prices are not sustainable, its not a city centre bar."
• "The food and drink are a little expensive for what you get."
• "Imagine my horror when I was charged a total of £3 for the drinks."
• "Nice place but... we got short changed on the beer."
• "Took ages to be served, even though the pub was empty. The food was horrendous, I expected much better quality for the prices they charge."
• "Not great customer service when we spent over £100 won't be planning on going here again in the future!"
• "The bar was very busy... Many complaints from customers noted re waiting times for food."

Atmosphere

Pros:

• "Kid friendly both in environment and food menu."
• "Wheel chair friendly."
• "The steak was beautiful, the atmosphere is great, very family friendly pub and has a nice selection of ales in bottle and tap."
• "Super welcoming, cosy ambiance, delicious filling combo meals."
• "The pub is clean, tidy and the ale was fantastically kept."
• "A nice pub with a good atmosphere."
• "Brilliant place. The food is quality and the DJ on a Friday and Saturday night is what make this place worth the visit."

Cons:

• "Environment was poor flies was all over the pub."
• "Disabled access to the upper level is none existent."
• "Really don't want to be reminded that there's a virus."
• "Too many uncontrolled children/babies."
• "The service and management are so diabolical that it really is a shame."
• "The only down fall is if going to have a childrens area then put safety enclosure with gate so cannot escape."
• "The interior is in need of some TLC especially the furniture."