The Ritz - JD Wetherspoon Reviews Summary

Staff Service

Pros:

• "Fantastic friendly staff, even when there is a queue at the bar you never have to wait more than a couple of minutes."
• "The waiters are helpful and will provide excellent help when asked."
• "Lovely staff, always clean and tidy."
• "Staff are polite and the food was served quickly."
• "The service was friendly and efficient."
• "The staff are very polite & welcoming."
• "Service is good, staff excellent."

Cons:

• "The bald duty line manager needs to cheer up, he is the rudest person I have ever come across."
• "Wrong drinks order came and they wouldn't change it or refund it manager on duty was not helpful at all and quite rude."
• "Staff are very rude."
• "The staff don't have time to acknowledge you sadly there is no eye contact at the bar while your waiting be served."
• "Walked in to Wetherspoons and was greeted with a rude boy."
• "Manager on duty was not helpful at all and quite rude."
• "The customer service was the very worst I have ever experienced."

Food Quality

Pros:

• "Very nice atmosphere great food that was very quick from order."
• "Had lovely meal with my Grandson today."
• "Food was of good quality as well as great value also can get un-limited refills of filter coffee."
• "The breakfast was well up to standard, fried eggs runny bacon properly cooked and everything hot on arrival."
• "The food is always lovely and comes hot when ordered."
• "Food was decent, as it usually is at a spoons."
• "Had a good steak meal at a good price."

Cons:

• "Food can come out rushed. So some undercooked."
• "Food was an utter joke, stone cold and very unappetising (breakfast) cold egg, beans, bacon and black pudding and luke warm sausage."
• "The food is very poor and seems to have steadily deteriorated since opening and yet increased in price."
• "The toast was cremated to within an inch of its life. The rest of the food was cold and rock hard."
• "Appalling. Food is consistently terrible. Burnt, flavourless and overcooked meat."
• "Had breakfast and every item was cold."
• "Not impressed the wrong order came out and when my food did come it was dry so most of it got left."

Ambiance & Cleanliness

Pros:

• "Nice pub & polite staff."
• "Clean and tidy."
• "A huge place to eat/drink. Great food and drinks menu. Plenty offers for food and drinks. Staff really helpful. A really nice atmosphere to eat indoors or outdoors."
• "This is a nice place to be, we entered from the main straight and through the courtyard entrance which is very large and grand."
• "The pub was nice and clean well thought out spacing."
• "The place is clean and tidy and if they sorted the teen problem out it would be better."
• "A good place to sit down & have a nice breakfast."

Cons:

• "Tables were not clean, staff got our orders mixed up numerous times."
• "Just going down hill. Week after week, it’s filling up with kids at weekends."
• "Visited The Ritz on Sunday evening and found a couple of pretty serious failings in the covid safety measures unfortunately."
• "Dirty tables all around the restaurant!"
• "Gents toilet is a disgrace first cubicle no toilet paper dispenser second cubicle flooded third cubicle no toilet seat."
• "Bread pieces on the carpets and generally unclean."
• "Tables were uncleared, had to clear our own and move tables together for our party size."

Value & Pricing

Pros:

• "Cheap beer, always a canny selection of ales on."
• "Very large selection of beers and spirits at very reasonable prices."
• "Good selection of drinks though at good prices."
• "Great food, good atmosphere and the staff are polite and welcoming."
• "Well priced menu for food and drinks."
• "Typical spoons Update, the temporary food offers are very good value."
• "Had a good pint of Thatchers gold cider."

Cons:

• "Nice inside but far to price a bowl of chips obviously from a frozen pack would have cost over 2 pound and you can't use the app inside something to do with the way its been done out and beams in the building."
• "Overpriced freezer food."
• "Would not visit again definitely not worth the £6."
• "Don't fall foul of the two hour max stay, it could unbelievably cost you £100!!! fine."
• "Nice inside but far to price a bowl of chips obviously from a frozen pack would have cost over 2 pound."
• "Popular place in central position. Check for special deals as we paid a lot more for individual drinks than we would if had bought three together in a round."
• "Refused to serve me a pint of snakebite."

Ordering & Service Time

Pros:

• "Service is really good if you use the Wetherspoon's app."
• "Used the mobile app to order food and drinks."
• "Very organised during the current restrictions; table ordering and payment through the app, and perspex screens separating tables."
• "Staff under pressure as the place was full. It was also lunch time and the dinner orders were flying over the bar. They coped very well and my wait was not as long as I expected."
• "Was really busy but got seated some pros where hoovering for seats but having said that for how busy it was we got food quickly it was cheap and cheerful."

Cons:

• "Table service took approximately 10 minutes to deliver the ordered drinks despite not being very busy."
• "Waited nearly an hour for our food."
• "Not very good experience, nobody clearing tables."
• "Forgot one meal from order, arrived late and luke warm at best."
• "They completely messed up my order when I was there."
• "Every time I go into most your weatherspoon I have to clear table myself or ask for it to be cleared then you have to ask can you clean table as they never do."
• "Disgusting staff... Ordered food and drinks... Half way through they asked one of our company... Who is 23...and because he never had his id tried to say we were supplying underage with alcohol.... When I questioned this we were asked to leave."