Address: 31 Hope St, Liverpool, L1 9BQ, United Kingdom
Phone: +447706848821
Rating: 4.3
based on 134 reviews.
Service
Pros:
"Really warm welcome. Great spot for a coffee, drink or lunch."
"The friendliest staff around. And dog-friendliest, too!"
"A great relaxed environment with lovely staff, a gorgeous interior and delicious food."
"Staff were very pleasant and helpful, but the wait for our meal was over an hour."
"Service a little slow even though it was quiet but staff were friendly."
"Warm welcome for brunch this morning. Always friendly service."
"Fantastic place to stop for a bite to eat and a quick drink or more if you want great service."
"Really pleasant gastropub with welcoming, accommodating staff."
Cons:
"Can I give service no stars? Because I’d like to."
"We were greeted by a server who treated us like we’d walked into her house and asked for food."
"Service initially started good getting seated and first drinks order and food being taken pretty promptly. From there after it definitely went downhill."
"I actually had to get up and walk to the other side of the place to find someone to ask to clear the table."
"The irony, I actually asked the girl when paying the bill if they were understaffed and she said ‘no tonight’s actually been okay’."
"Usually a nice place to sit. But on a quiet Sunday morning the staff were not very mindful of customers."
"Hope you take this as constructive criticism but I've had a better burger at Wetherspoons."
"Staff were friendly but kitchen needs serious work for the prices you charge."
Food Quality
Pros:
"The food was actually nice! I felt sorry for the chef because the poor service took away from it."
"Both starters were okay, but my friend's steak was a bit tough, and his peppercorn sauce was essentially cold."
"This restaurant is meant to be on the nicer scale of things, decent service and nice food for a matching price."
"We were not disappointed with the food or with the overall experience so would highly recommend this restaurant!"
"A great relaxed environment with lovely staff, a gorgeous interior and delicious food."
"The menu was a bit average (same things as in other places in Liverpool) but the cheese arancini with chestnut sauce was an interesting dish, tasty and pleasantly unusual."
"Visited on Sunday for a roast dinner with friends. Overall we enjoyed the food."
"I visited Papillon yesterday for a Sunday lunch and I was definitely not disappointed!"
Cons:
"My pizza wasn't good, the cheese felt super heavy and artificial, and I couldn't finish it."
"The fish and chips were tasteless and rock hard, as if they'd been kept warm for a very long time, not worth £15.50."
"However the burger was really not soft or tasty at all, the burger patty itself was very dry, the buns cold and overall not enjoyable."
"Came for breakfast: Food was missing items and took 40mins to arrive. Scrambled eggs were watery, items were cold."
"The bagel was decent, nothing to write home about, ate it pleasantly when some maple syrup was added."
"When the mains arrived if I’m honest this was mediocre at best, we had the roast dinner and whilst the meat was nice, the three roast potatoes were nothing to write home about."
"Got served raw chicken. They did replace it, but you won't be surprised to hear we didn't enjoy the rest of the meal after this."
"Calamari starter wasn't prepped properly, so there were quite a few stringy bits which I had to remove."
Ambiance and Environment
Pros:
"The place itself is really pretty!"
"Let’s be honest, the place looks good and has a decent vibe about it when you first go in."
"Setting is very relaxed."
"The restaurant, the vibes and the staff are all very nice."
"The menu offers quite a few options to choose from."
"A nice place for a Sunday Roast, but the dessert was disappointing."
"Family recommended we try this place; they had enjoyed a meal here!"
"Looking a nice place to have a G&T we found this Bar."
Cons:
"The whole atmosphere in Papillon is amazing and I loved the live music."
"I won't be visiting again."
"Usually a nice place to sit. But on a quiet Sunday morning the staff were not very mindful of customers."
"A real shame as it looks great and had heard good things but I’m afraid I won't be returning and wouldn't recommend it to anyone."
"We were sat in the corner so maybe it’s just that we were forgot about or just had a poor person covering our area."
"This restaurant is meant to be on the nicer scale of things, decent service and nice food for a matching price."
"The restaurant was not that busy for a Monday bank holiday."
"The sauce was kind of sour with no particular tomato flavour (it also looked like that this was definitely microwaved)."