Sache Reviews Summary

Customer Service

Pros:

• "Service and advice has been spot on."
• "The staff really go the extra mile."
• "The customer service I had received was amazing and I am very happy with the way the owner Asif had helped create the designs I wanted."
• "The staff at this shop are extremely helpful and respectful."
• "Staff went above and beyond to make sure our dresses were perfect and we were happy with everything."
• "Loved the customer service. They were very polite and friendly."
• "The customer service from Asif and his team was amazing!"

Cons:

• "Absolutely disgusting customer service from the owner himself and his workers!"
• "rude and patronising owner"
• "Please save your money and go somewhere else. This man is a scam!"
• "The shop owner shouted at us."
• "He wanted my brother to wear a see-through kameez because he was too proud to admit they got it wrong!"
• "Awful awful awful! Avoid at all costs."
• "Absolute joke of a store with terrible customer service."

Product Quality

Pros:

• "The dress arrived a week earlier than the date given and it was exactly how I wanted it."
• "The attention to detail, quality of the outfits and the effort gone into each piece was phenomenal."
• "His dresses are of the highest quality with the most detailed and intricate embroidery."
• "The bridal and other outfits were created to a very high standard."
• "The clothes I bought were made very well and the order came before the due delivery date."
• "The quality of our outfits and design was exactly what we wanted."
• "The bridal outfit has come out perfect and so unique."

Cons:

• "Things are about £50-£100 cheaper 4-5 shops down the road."
• "I had received a complete different design to what I ordered and had agreed and Asif had failed to tell me this yet still charged me full price."
• "They have messed up with my order, completely different material to what was shown the dress looks absolutely tacky and cheap."
• "Received the wrong dress! Please avoid this place..."
• "The zip was still broken, the dress was ripped, the arms were the wrong length, and the shoulders didn't sit right."
• "Excruciating poor service with bad quality dresses and a waste of money and time."
• "previously ordered loads and was happy with purchases but recently the quality is lacking."

Delivery & Timeliness

Pros:

• "Ordered a few outfits for two weddings and all arrived before expected."
• "The delivery was on time with final checks and adjustments as promised free any further expense."
• "Ordering clothes at short notice? Not a problem for Sache! All 7 pairs came in a weeks time and uncle even ordered spares incase there was a difference in size."
• "My dress was ready for collection on the date it was due for me to collect."
• "Everything was done on time and the fitting was perfect."
• "The clothes turned up in 4 weeks and there were hardly any tweaks needed."
• "I was amazed when he called me to let me know my outfit had arrived on time despite a global pandemic."