New Clock Inn Reviews Summary

Staff Service

Pros:

• "Staff were friendly and food was delivered promptly."
• "Today I would love to thank Abi who served me at the bar, so lovely and very helpful and nothing was too much trouble for her!"
• "Food was good and the service was excellent."
• "The staff were all pleasant and courteous, so no issues there whatsoever."
• "The person who served us was friendly and efficient."
• "Customer service was outstanding by Lillie and Devon they were so helpful and kind."
• "The staff however were incredibly friendly and helpful, despite the rude Roid fuelled meat head next to us constantly shouting at the staff."

Cons:

• "Assistant manager with tattoo on neck despicable should not even be running the place awful attitude no eye contact when complaining totally ignored me as a human being."
• "Staff didn’t have a clue what they were doing."
• "Inexperienced staff made wait us for 10mins just to be served for drinks."
• "Avoid this place!! Service from the bar was poor to be nice about the experience. The food was returned twice and we all left without being able to eat! Acting manager was rude and dismissive."
• "Food was overpriced for what we got, they were meant to bring out cutlery and didn't."
• "Food service was poor had to wait for a plate of food 20 mins after bringing out partners food."
• "Bar staff need more training on how to pour drinks."

Food Quality

Pros:

• "Food was good and the service was excellent."
• "Brilliant, hot food that came out in decent time considering the restaurant was rammed."
• "Outstanding service with amazing food."
• "The food in general was great."
• "Food freshly cooked no grease both meals were cooked to perfection served hot and looked appetising."
• "The food was very good."
• "Absolutely fantastic food, cooked to perfection."

Cons:

• "This was the worst steak I have ever tasted."
• "Food was rough, honestly it looks cheap because I suppose these days it is, but it's not worth it."
• "The food was run-of-the-mill with one of our meals being stone cold."
• "Food was presented shoddily and cold."
• "Awful food...overcooked hotwings and cold corn on the cob with a Strong Smelly beef steak with Microwaves Burnt Lasagne."
• "Food was cold and there attitude stinks."
• "The burger was dry and tasted horrible and wasn’t cooked properly."

Ambience and Cleanliness

Pros:

• "Seating, cleanliness and atmosphere were all great too."
• "The atmosphere is great, happy smiles all around."
• "Friendly staff and great atmosphere."
• "There was a good atmosphere as well which helped the drinks flow."
• "The interior has been updated and indeed the venue now looks very pleasant."
• "Sat down outside which was very clean an we'll kept."
• "Felt safe as tables were not close together sanitiser was available at entry and by the bar had a lovely experience."

Cons:

• "There was a considerable amount of dirt and dampness and even dried up ketchup on one of our menus."
• "Toilets were not that clean, toilet paper everywhere. Children running around."
• "The social distancing was none existant."
• "The decor in the venue looks dated, and there is a bit of a random assortment when it comes to the furniture."
• "Tables are all scratched and stained, some chairs are ripped and falling apart."
• "Cups weren’t clean."
• "The toilet facilities were absolutely awful the seat was off of one toilet, and the other one was full to the brim with toilet paper, and the hand dryer was broken."

Value for Money

Pros:

• "Has kids menu and drink are reasonable value."
• "Known for good value for money meals, portion size is hard to beat."
• "The food is amazing value for money. Always so fresh and clean also."
• "Their charges are reasonable."
• "Good menu and very reasonable prices."
• "The bill was less than £30 amazing value will definitely return."
• "The food is amazing value for money."

Cons:

• "Improvements are required here."
• "Food was overpriced for what we got."
• "Food was cold and there attitude stinks."
• "Overall even though it's not that expensive it's just not worth paying out for poor quality food."
• "Used to really enjoy going for a meal here, our latest visit was sorely lacking, items not available on the menu, the menu itself has changed and not for the better, prices seem to have inflated too much."
• "It's what you'd expect from a hungry horse pub. Cheap food, generous portions, nothing overly exciting on the menu."
• "Avoid at all costs, food is shocking."

Management and Staff Training

Pros:

• "Went to The New Clock Inn Friday 13th eve for a Drink and something to eat, and must say after the new management stepped in, the place has changed to be a very friendly place to go."
• "Great family pub staff were really great and Matt the manager couldn't do enough for us."
• "The manager is fantastic, he couldn't do enough and very down to earth guy."
• "The new clock Inn is a really well managed pub, restaurant."
• "Finally, a pub that's managed well."
• "The manager matt fowler is a very genuine and friendly man, his partner hannah is very nice and friendly."
• "Matt and his team are amazing. We had a dire need for ice for a wedding and he came to the rescue!"

Cons:

• "Clearly needs better management."
• "They really need a facelift tho as its starting to look really old."
• "Avoid this place!! Service from the bar was poor to be nice about the experience."
• "Staff are all very nice but talk alot behind the bar whilst customers are waiting."
• "You could feel there was an atmosphere in this place as soon as you arrived and staff were not very helpful at all."
• "Staff all look fed up and unmotivated."
• "I'm not sure whether the pub has new management but the last visit we had was definitely not up to standard."