Bridgend Motor Group Kilmarnock Autoplex Reviews Summary

Customer Service

Pros:

• "Deborah Sanders made our car-buying experience super easy from start to finish, was really helpful and friendly too."
• "I am grateful for the excellent customer service received from Bridgend Kilmarnock."
• "Service from David Thomson was excellent as was his communication, patience with us when searching for the right car."
• "Paul was fantastic from start to finish when trading in my old convertible mini for a gorgeous new one."
• "Just got my very first car from Bridgend Kilmarnock and I can't thank Craig enough he went above and beyond for me."
• "David was so helpful from the start, helped with any questions we had to ask and answered straight away!"
• "Excellent customer service from Callum McLean when exchanging my old car for a younger model."
• "Phil was so helpful, patient and personable and went above and beyond for me."

Cons:

• "Disgusting lack of integrity and decent morals from this garage."
• "Serious lack of integrity in this place, asked for a call to say if my car which has a couple of warning lights would cost anything before they went ahead with it."
• "absolute joke.. never been spoken to so badly from a salesman... very aggressive towards us."
• "ABSOLUTELY DISGUSTED BY THE MANAGERS CONDUCT & LEVEL OF PROFESSIONALISM."

Quality of Vehicles

Pros:

• "we love our Mini, it was in great condition by the time they handed it over to us!"
• "The car is running great and I would definitely recommend and return if I ever wanted another car."
• "My daughter has just bought a Cooper S and what a great experience!"
• "I've just picked up a lovely red Yaris from Bridgend Kilmarnock. They have a great selection of cars."
• "Stuart had the car prepped, valeted and ready as promised! Great service."
• "The car was absolutely immaculate when I went to pick it up, and the team were extremely professional."
• "Bought a lovely Ford Fiesta from Bridgend group in Kilmarnock."
• "The car was spotless and ready to drive away at the time arranged."

Cons:

• "bought a car on finance back in 21 and so far I've spent the value of the car on keeping it on the road."
• "Turns out the sales people had lied to me regarding my V5C, traded my car in with them and they ended up selling it on without V5C which resulted in me being fined by the DVLA."
• "Biggest cowboys in Kilmarnock, nowt but trouble with the car, told warranty was great. Put my motor in for mot after owning the car for 11 months failed mot bridgend wanted £3300 to fixed it."
• "One star only because can’t give just 0, it was my biggest mistake when I decide to buy car from this company... car looking good, salesman was very helpful before I pay for car. In first day the I found few technical issues."

After-Sales Support

Pros:

• "A few days after I got it the horn stopped working, I called Bridgend and they got it booked into a garage local to me and paid for the replacement horn."
• "I've had 2 new tyres, a new motor for my electric mirror, two new speakers, a rumble from under my dash( loose coupling on steering adjuster) an oil leak (replaced sump gasket) Air and exhaust pressure sensors, front brake discs and pads...oh! and they got me a spare key."
• "Cant thank the guys at Bridgend enough. Brilliant service from start to finish. Everything done quickly and efficiently."
• "Very smooth process purchasing my car from Bridgend. No hassle whatsoever and top quality aftersales service too."

Cons:

• "Almost 1 yr later and less than 5k miles finally told that the CV joint is gone and that’s what the noise has been, so my wife has been driving around in the car for all this time with a faulty CV joint."
• "Omg where do I start bought a peugot 208 at the ayr branch of bridgend at the cost of 7000 pounds after 16 days it broke down after 5 days after getting it it back and was assured that the car was fixed and the fault found what a joke."
• "I wouldn't be put off buying another car from these guys but would insist on a proper test drive and better inspection of any car I would be buying."
• "These brake disks pads and pipes were extremely dangerous and should have been replaced at MOT."