Rainhill Hall Reviews Summary

Location and Surroundings

Pros:

• "The location is wonderful. The building is surrounded by beautiful woodland - perfect for walks!"
• "Really quiet and set away from busy roads, you can explore the grounds to see the secluded lake and you may see the deer and lots of squirrels."
• "The grounds are pretty and there is plenty of seating outside to enjoy a drink on a sunny day."
• "Rooms are expansive and opulent. Rainhill is set in its own ground's and also caters for weddings and corporate events."
• "The grounds are pretty (but not as expansive as you may think)."
• "The location was perfect, the rooms were warm, spacious."
• "Location was spot on for us, our room was massive could have had 5 people sleep in that room easily."
• "Set in beautiful, green, peaceful grounds and in walking distance to the bars and restaurants of Rainhill."

Cons:

• "You need at least a 4x4 just to get to the property as the drive up to it is so full of very deep pot holes."
• "This is not a good place for people allergic to dust, especially if you eat in the restaurant. Every meal here cause sneezing attack."
• "I have been to far superior hotels at a fraction of the price we paid for this hovel meant to be four star wouldn't even rate as one star."
• "From the long lit drive way to the sheep on the lawn, to the grand pillar entrance opening to an amazingly decorated reception dressed with a beautiful bright chandelier this hotel grabs you."
• "The setting, layout and structure is amazing but it needs a lot of money spending to get it up to scratch."
• "It's very very dated, I thought it had been refurbished but all the rooms I went in looked very tired."
• "The hotel is stunning just loved it when I entered. The greenery was lovely nice place for a walk around."

Staff and Service

Pros:

• "The staff were all so friendly and welcoming. A lovely team of people."
• "The new management were so lovely to us. The women were lovely and made me and my partner feel right at home!"
• "Staff are friendly, attentive and efficient."
• "The women in the spa were so welcoming and the treatments were so relaxing."
• "All of the staff we dealt with were very pleasant and helpful!"
• "Met some lovely staff while there who were all great to get along with and share our experiences with."
• "The staff were all so attentive and we were served quickly and drinks arrived minutes later."
• "We are currently staying at Rainhill Hall and Spa and it is perfect in every way. The staff are all amazing and so helpful and attentive."

Cons:

• "Your treated like they don't want to serve you to a point I ordered 2 Mac and cheese for the kids as room service and wen I checked when it was going to be ready got told 'it's in the pan, what do you want me to do about it'."
• "Service was great until we ordered some food and didn’t receive it for over 1 hour."
• "The staff decided to move the patio furniture outside by window at midnight!"
• "The service was not worth it. We had a long wait for drinks to arrive."
• "We waited over two hours for the main course. Never received the desert course. Drinks were over charged. Charged for all food even though not received."
• "Bedroom tiny rips in wall paper bed not comfortable at all kept splitting as it was 2 mattress breakfast wasn't nice stone cold beans more juice than beans bacon hardly cooked egg well over done hash brown pure grease sausage were nice ask 4 times for milk for my cereal didn't get it."
• "Slip shod service staff could do with more training and bigger trays to carry and remove dishes etc from tables Food average Buck your ideas up as their is a lot of competition on the way in the village."

Accommodation Quality

Pros:

• "The jet bath in the bathroom was great fun and we treated ourselves to a few hot bubbly baths."
• "Rooms were clean, comfortable and nicely decorated but could definitely do with some work."
• "The room was astounding. Lovely comfortable bed, dining table and chairs, feature original fire with Big TV above it."
• "The room was in the modern block of the hotel, overlooking the garden and woodlands to the rear."
• "Cannot thank the staff enough. Lovely hotel, hospitality second to non."
• "Room was huge and very clean. Bed was very comfy."
• "The rooms are all individual with their WOW factor!!"
• "We are currently staying at Rainhill Hall and Spa and it is perfect in every way. The rooms are perfect and the grounds are absolutely beautiful ❤️."

Cons:

• "The downsides were that the place really needs some TLC. The renovation looks cheaply thrown together and the place is starting to look very worn out and rundown."
• "The biggest downside was how thin the walls and ceilings are. Our neighbours would be horrified to know that we could hear EVERYTHING."
• "We had a lovely time at the spa, the new management were so lovely to us. We got in with quick notice and the treatment was amazing."
• "Room was very small and not worth what we paid. The corridors are like a maze and was confusing getting to and from our room."
• "The hotel looks traditional and pleasant in the website photos, but not a true reflection of reality."
• "There is no lift in the property so beware of this!!"
• "Came with my friends this afternoon very reasonably priced. Great service and lovely atmosphere. The relaxation room was so lovely."
• "We had a ladies spa weekend at this beautiful hotel. We stayed in one of the double rooms in the main building which was spacious and bed was very comfortable."

Food and Dining Experience

Pros:

• "Breakfast was delicious and the cocktails were made to perfection."
• "The food was nice when we actually received it however ☺️."
• "The cooked breakfast was good - the 'buffet' was VERY limited in selection."
• "Highly underrated restaurant experience. The best food I've had in ages and I travel Britain as part of my job."
• "Only good thing we thought about this place was the staff and the food, only complaint about the food was, so small amount."
• "Evening meals in the restaurant served with quality ingredients."
• "The food was brilliant! Set menu and delicious courses. The kids menu was great and portion sizes were generous."
• "Food arrived and we had to ask for a steak knife as one was not provided before the food arrived."

Cons:

• "They state it's a fine dining experience but without the fine dining service."
• "Ordered steak for our dinner husbands was more gristle the meat and my one was ordered as well done came out still very pink in the middle."
• "The menu says one thing and they serve something else. I ordered an avocado salad which on the menu had no mention of chicken and it says vegan and vegetarian. They served it with a chicken breast across the top."
• "The table was also not set correctly I had no knifes. The tables had visible rings on them which you wouldn’t expect from any 'fine dining' restaurant."
• "The food we all had was very poor…One meal was sent back and the bill reduced."
• "We went to Rainhill Hall for afternoon tea. We found a long hair on the cakes (the top of the stand), red velvet cake was wet 😒, coffee was weak."
• "This is a fairly new restaurant and they have some things to iron out and work out. Waiting staff need proper training in customer service, health and safety, etc."
• "There was absolutely nothing wrong with the food though. If this place wants to be a first class wedding venue, they have some work to do, which should not be insurmountable."