Whilton Marina Ltd Reviews Summary

Customer Service

Pros:

• "From our initial contact with Rob through to the collection of our narrow boat we found the whole process provided by Whilton Marina to be friendly and efficient."
• "The service we have received has been excellent thanks to all the staff."
• "I have nothing but praise for the helpfulness of the staff at Whilton. They were always happy to help and gave good advice."
• "Polite and friendly customer service from everyone and a reasonable price for the work done."
• "The guys at Whilton were so helpful to me when I bought my first boat."
• "Our son Callum has just purchased a narrow boat from whilton marina and I can not praise Andy and the rest of the team for all their help."
• "Friendly helpful staff who went out of their way to give a good service."

Cons:

• "Hopeless boats advertised in pictures on stands given the keys and told to look for ourselves."
• "No one could help at reception and said would phone us. No phone call."
• "One boat looked lovely in the online advert but after traveling a considerable distance to see it, it has severe rust damage and a massive hole in the stern deck."
• "They will try and help you to some degree but even that is limited (ditched me after 3 months, they just avoid me now)."
• "After finding a boat we were interested in... we went to speak to a member of staff that treated us like fools."
• "Trying to get hold of them became increasingly more and more difficult."
• "What a shocking experience. No proper handover, sorry, no handover."

Facilities

Pros:

• "Nice greeting and very helpful, many boats to look at so need more than one visit."
• "Very well stocked chandlery and friendly knowledgeable assistance."
• "Nice marina but best bit was the cafe on the canal side. Fabulous full English breakfast."
• "Big marina with a large chandlery. Has a small service station by the lock to serve diesel and pump out."
• "Excellent cafe at the marina, well worth a visit."
• "The Chandlery on site were also very helpful - making sure we had all the right kit and fuel before setting off."
• "Also the chandery sell everything you need for your boat and the staff are great next door is a cafe where they sell various food and drinks."

Cons:

• "The pictures on their website of the vessels once inside we found that they were not upto scratch."
• "A pity that there is no water point for passing boaters. They are thin on the canal in this area."
• "If you're a vegetarian like myself I suggest you go somewhere else."
• "Every boat I saw stunk of diesel, human waste, toilet chemicals and mould."
• "The craftsmanship and finish of the work was poor."
• "Health Hazard... Not one boat was in 'liveable' condition."
• "Disappointing - The sales team are great. We felt very welcomed and they were very helpful when purchasing our first boat. However, I would be wary about having work done at Whilton as we ran into issues with the work they had carried out on our engine on multiple occasions."

Purchase and Sales Experience

Pros:

• "I had the best experience buying my first Narrowboat from here. The staff were so helpful and friendly throughout the whole process of buying, and were happy to answer all the questions I had."
• "Whilton bought my boat today, I have to say it was a very painless experience."
• "Excellent service. I would thoroughly recommend Whilton for selling your narrowboat."
• "Being a complete novice I really appreciated the support from the guys at Whilton in finding the right boat for me, the ease of the purchase process and subsequent support in getting to grips with my boat."
• "Very reluctantly we decided it was time to sell our narrowboat. Robert at Whilton made the whole process simple from start to finish."
• "Special thanks to Robert Steele at Whilton Marina Sales Office. We arrived at the Marina just before lunch on Friday undecided on whether we would sell our narrow boat. Within one hour Robert came aboard to inspect the condition and gave a valuation and based on this, made a very fair offer."
• "Rob has been fantastic throughout the whole process and exactly who you want to buy your first boat from."

Cons:

• "Basically we trusted them, and that costed us £14K. They went from a £1800 commission to get £15.5K in works."
• "I was told I had to pay £5000 and if i did not settle the outstanding amount within 4 week's at the latest I would loose my deposit."
• "You will get to view lots of boats at one time which is useful if only to get a sense of what you don't want...we viewed about 12 boats - they were pretty much all dreary and dirty."
• "Just do not buy any boats from these people. They are not boaters, they simply sell boats."
• "Nothing but con men headed by an imbecile robert steel."
• "It felt that they made the promises until we handed the cash over and then went back on this verbal contract."
• "Purchased a narrow boat here, which was given a safety check certification by the company. But within a couple of days it developed a carbon monoxide leak."