Construction Site Skills Reviews Summary

Customer Service

Pros:

• "Chinenye assisted well in resolving some concerns and issues we had been experiencing."
• "She helped, answered, called, explained and mail back every time right away."
• "Very Friendly and helpful service. I called on different occasions and was always greeted by a polite person."
• "All my questions were answered very well."
• "I was extremely pleased with Adefemi in the way he handled my call yesterday with regards to setting up two applications and tests."
• "Thanks for Timi! She helped me to get my cscs card and gave me information about an nvq as well."
• "All customer service people I spoke to were polite friendly and very helpful."

Cons:

• "I wouldn't even give them a one star."
• "Costumer support doesn’t exist! If you send email about your problem you never get reply."
• "Telephone operators do not seem to know what each other are doing."
• "No one had any information or seemed to know what was going on which resulted in him being an hour late."
• "Only 1 customer service rep was helpful."
• "Had a little trouble with confirmation emails."
• "Every time I rang up I could never get though to speak to anyone to find out where my card is, I’ve been waiting over a month and still no sign of it or answer to the calls."

Course and Training

Pros:

• "The course was very interesting, the teacher was great."
• "Great service did my training with HSS and test was booked for me."
• "I enjoyed the course very much and this has given me great knowledge."
• "The course itself was fine and the guy giving the course was helpful."
• "It was a good day, the gentleman that held the course was really helpful, everything was easy to understand."
• "The course covered a wide range of health and safety prospects, and some useful knowledge and now on site it does make me think slightly more about safety."
• "The CITB Health and Safety Awareness course was well structured and humorous at times, keeping things interesting."

Cons:

• "It's a scam people the company took way over 200 pounds off me and I had no HSE after as they vanish afterwards."
• "The course was a fact-jamming session and as I am not-familiar with the technical acronyms of the building industry - it left me in the dust a lot of the time."
• "Company cancels courses without telling you then tries to charge you for a new course even though you have paid."
• "The course is not suitable for people with dyslexia as there is no computers hence no voiceover when doing the test."
• "The course instructor was crude and spent a lot of time discussing things unrelated to Health and Safety."
• "Done the course on the 13th of March and since then heard nothing!!"
• "I found myself doing a course I have already done!"

Pricing and Charges

Pros:

• "For just 19.5 £ you have the cscs to Citb. And around 30£ for your card."
• "Comunication was excellent and reasonable price."

Cons:

• "They are a massive con they charge £50 for a labourer CSCS green card official gov website charge £30."
• "They will call you and push you to pay for the course straight away which is overpriced."
• "Absolutely disgusting service they charged me £116 for h&s course then they phoned me up straight away and said I needed to pay another £180 for another course."
• "Terrible service, far more expensive than it should be."
• "Charged me double the price to do my cscs card than what it should of been."
• "Do not use this test a normal test is £20 that's it! Not £40 do not use this site also booked a retake and it charged me £60 and in fact there was no retake!!"
• "I booked this for my husband on booking I thought all the company's would be the same price and paid just short of 290 pounds including vat with the course and the cscs test."