Reel Cinema Chippenham Reviews Summary

Customer Service

Pros:

• "The staff looked to be very well trained on covid procedures."
• "The staff were friendly and helpful, making the ticket purchasing and concession experience smooth."
• "Staffs very friendly n kind."
• "Staff were very friendly and helpful. Understanding of my child's additional needs."
• "The staff are always friendly and helpful."
• "The young fella went out of his way to provide quality customer service."
• "Staff where amazingly helpful and patient with this and can not fault their service and attitude at all."

Cons:

• "Disgusting customer service, a real let down to the company."
• "Always loved this cinema until today - seems the new staff since the refurb are a lot ruder than previous."
• "Kristine has been incredibly unhelpful in every way."
• "Popcorn/food/rubbish left all over the floors and seats. Reported to a member of staff who just shrugged and said 'it's been manic'."
• "No one answered the telephone to answer our questions."
• "The service was ok but I’m a 15 year old and was asked for some kind of id to watch the 15 rated film suicied squad."
• "Unfortunately despite comfortable seats etc. I felt like a perpetual complainer!"

Seating

Pros:

• "The chairs are really nice and comfortable."
• "Very good value, comfortable seats, good legroom, friendly staff."
• "Seats are big and comfy."
• "Comfy seats with the most leg room I've seen in a cinema."
• "Comfy seats, a cup/popcorn/sweets holder and plenty of room for your legs."
• "The seats are plush and spacious, offering ample legroom and reclining options for ultimate comfort."
• "They have really decent quality seats now."

Cons:

• "2 screens, uncomfortable seats with limited leg room."
• "However on our most recent visit we sat through a three hour movie on seats that seem to be made of plastic / vinyl & were uncomfortable & did not breath at all."
• "One entire row has the lower portion of the screen cut off by a wall."
• "The seats do not always point to the screen but look in random directions."
• "The only downside...and its a really big deal for me is that the seats dont incline enough and being really short i couldn't see the bottom half of the screen because of the head of the person in front."
• "Whatever you do, don't pick row G in screen two. There is a wall in front of the seats that you can't see over when you're sat down!"
• "Seats need an update but still great if you're on a budget and looking for a movie."

Facilities & Cleanliness

Pros:

• "Stepping inside, you're greeted by a spacious and clean foyer with comfortable seating and concession stands."
• "The entire cinema, including the restrooms, was clean and well-maintained."
• "It's clean, tidy and well organized and just how it should be!"
• "The theatres are very clean and comfy."
• "First time coming to the cinema since its had its revamp, it's so much better now more space, the seats are comfortable."
• "Been here multiple times, On every occasion it's been a good experience, clean rooms and toilets, welcoming staff."
• "To the young lady who promptly cleaned our sticky seats tonight, with an apology & smile on her face, thank you, you are a credit to the cinema."

Cons:

• "The cinema was shut due to a fault - this information could have been put on their website!"
• "Just been to see Little Women at this cinema I've never been in such a dirty place, popcorn all over the floor and used drinking cups in the foyer."
• "Toilets wasn't exactly clean either."
• "The cinema we went in was dirty and the floor was covered in popcorn."
• "Popcorn/food/rubbish left all over the floors and seats. Reported to a member of staff who just shrugged and said 'it's been manic'."
• "The cinema wasn't exactly packed but it wasn't clean, rubbish was on the floor and loo roll at the entrance to cinema number 5."
• "Very disappointed.. was in screen. been waiting a long time to see the lion king with the children. Could not hear the movie. Could not see the movie."

Value for Money

Pros:

• "Prices are very good compared to the leading cinema franchises."
• "Tickets are reasonably priced."
• "Prices are fantastic £6.20 an adult for premier films."
• "A really good cinema with really cheap prices and I have been going to this cinema for a long time and never disappointed with the experience of the films or the quality of the film."
• "Only cost £5.50 to get in on Wednesday night which was fab."
• "Good price for tickets."
• "Super cheap tickets!"

Cons:

• "Food is a little overpriced."
• "Sweets very expensive £3.00 for a smaller bag you can buy a larger bag for £1.00 drinks are weak in taste and colour in Pepsi/Coke."
• "Prices have sadly gone up a little, £8 for adults."
• "The food and drink on the other hand in my opinion is overpriced as most cinemas are."
• "I ordered an Americano, I asked for a double shot which would of cost me £7!!!"
• "Just wasted £30 hoping to enjoy La Bohème live performance."
• "My daughter luckily had her pocket money on her to pay. What a con, there was no mention in the small print that the voucher was not valid for that reason."