Irwin Mitchell Solicitors Reviews Summary

Legal Representation

Pros:

• "James Riley provided me with excellent legal services when I first started my legal process for a skiing injury."
• "Jayne's exceptional communication skills were particularly noteworthy, especially as the case began approaching trial."
• "Emma Rush and Olivia Sinclair have kept me informed at every stage of my case."
• "They were professional, but also caring and compassionate, and I felt that I was important and valued."
• "Leah Webb made a stressful claim against our firm easier to understand and took us professionally through the process to conclusion."
• "My expectations were handled all the way through my case, and I was kept updated with any developments without having to contact them."
• "Her attention to detail is impressive and I feel they actually care about my feelings during this process."
• "The advice I had been given was slowly changing and I felt I was becoming a number not a person with a very personal and upsetting case."

Cons:

• "However, due to the COVID-19 pandemic, there were significant delays in progressing my case."
• "I was considering calling it a day, after initial meetings which were good, things felt ‘different’."
• "Awful solicitor firm. I have contacted Irwin Mitchell for a severe case of medical negligence...incompetent and useless legal firm…"
• "I called regarding a medical negligence matter. I was told there was a medical negligence however the money I would receive would be far less than I would have to pay Irwin Mitchell."
• "Worst solicitors i have ever used. My solicitor Submitted my claim wrong to the defendants then left the company unknowingly to meet until i had not heard anything for months."
• "No help... couldn't make it past the stupid female on the phone acting as gate keeper yet again."
• "Absolutely disgusting. Had a call arrange and they rang. Spoke to a lovely admin lady who passed me through to what I'm guessing was one of the solicitors...puts the phone down."
• "The worst solicitors I’ve used for a while. Would never use them again out of choice! Sent me other clients data on multiple occasions."

Client Communication

Pros:

• "He kept me informed at every stage of the process, and I felt supported throughout the initial period of my case."
• "She kept in continuous contact and was very clear every step of the way."
• "Their communication was very good; my calls and emails always received a very prompt response."
• "Olivia has phoned regularly to make sure I am comfortable with what was going on in the background."
• "She has an incredible human side that should be alien to the professionalism she shows but she is exactly that, very professional, but human, caring, sensitive in her approach."
• "I received excellent representation from my Solicitors, Toni Knott and Alice Hall from Irwin Mitchell."
• "I can honestly say that without Leanne's professional influence and advice, I would likely have ended up going down a different path."
• "I am very grateful for the amazing service received and I highly recommend Yassar."

Cons:

• "I needed legal advice on an employment matter, I asked a Irwin Mitchell as a city centre firm and also a local firm. The IW approach was so much more friendly."
• "I received a fantastic legal service from Leanne Moretta, Emma Jones & Jessica Sewell in relation to my case. It was a very stressful time for me but their expert guidance helped tremendously throughout."
• "My families involvement with Irwin Mitchell came as a result of the tragic passing of my father."
• "We've had excellent service and advice from Jennifer Shipley at Irwin Mitchell."
• "Sarah Coyne and her Team (including Amy Hollins, Katie Ellis, Tracy Gormley and Gemma Bell) in the Residential Conveyancing Department in Sheffield were the best."
• "Rosalie Reading secured a win for my case, she kept me well-informed from start to finish."
• "I tried to completely change solicitors but was told by Irwin Mitchell i could not."
• "I don’t know where to start , I lost my wife back in November 2018 she passed away in hospital."

Professionalism and Empathy

Pros:

• "I am very grateful for the outstanding legal services that I received from both James and Jayne."
• "Jayne is an extremely personable and empathetic individual who is highly skilled in managing client expectations."
• "They were understanding, considerate and compassionate and made what was undeniably a very difficult experience far far easier than we could have ever imagined."
• "She has an incredible human side that should be alien to the professionalism she shows."
• "Following my nephew’s accident from a road traffic incident he was left with severe life changing spinal injuries."
• "Thank you Irwin Mitchell Solicitors for all the hard work and understanding in our case."
• "Irwin Mitchell Solicitors have been extremely supportive."
• "I was made redundant and given very little notice of it, I felt panicked, angry and completely uncertain of my rights."

Cons:

• "I was considering calling it a day, after initial meetings which were good, things felt ‘different’."
• "Awful solicitor firm. I have contacted Irwin Mitchell for a severe case of medical negligence...incompetent and useless legal firm…"
• "Worst solicitors i have ever used. My solicitor Submitted my claim wrong to the defendants then left the company unknowingly to meet until i had not heard anything for months."
• "No help... couldn't make it past the stupid female on the phone acting as gate keeper yet again."
• "Absolutely disgusting. Had a call arrange and they rang. Spoke to a lovely admin lady who passed me through to what I'm guessing was one of the solicitors...puts the phone down."
• "The worst solicitors I’ve used for a while. Would never use them again out of choice! Sent me other clients data on multiple occasions."
• "Terrible, painfully slow. I have legal cover through Aviva and Irwin Mitchell are the solicitors! I will complain to Aviva and advise to find alternative solicitors for their legal cover claims, unless of course Aviva are prepared to lose customers?"
• "A serious misdiagnosis that led to partial paralysis, no claim. Brain damage caused by NHS overdosing someone, no claim. They was very unhelpfully."