Address: Nash House, Sloper Rd, Cardiff CF11 8SE, United Kingdom
Phone: +442920387221
Rating: 4.0
based on 233 reviews.
Customer Service
Pros:
"I was blown away by care and attention to details."
"Geoff Cox is by far the most organised and professional and more important to me honest salesman I have ever done business with."
"This is my second time buying a brand new car from Evans Halshaw Vauxhall. I cannot fault the service provided from Richard on both occasions."
"Lovely service by Geoff Cox who helped me twice now with the purchase of two new corsa’s."
"Called in this morning with my Wife to get a replacement key for her Corsa. Chris in parts was very friendly and helpful."
"Highly recommend speaking with Richard. He was super helpful and took time to listen to what I needed and run through all my options."
"Tyler was brilliant from the start of the process to the end - he explained everything thoroughly and wasn’t pushy at all which made me feel comfortable."
Cons:
"Parts prices were much higher than market purchase prices, and the purchase conditions were unacceptable as they accounted for 20% of the value of the vehicle."
"They aren't interested and I have been advised via email that its not something Evans Halshaw would look to replace to their standards for any age vehicle."
"Very poor, arrived at Sloper Road service department for a service and MOT this morning, only to be told that it had been cancelled."
"It's not the first time I've met in the garage with a lack of interest and no solution to the sudden problem !!"
"First person I bumped into didn't seem that bothered about making a sale."
"I inquired about the prices of parts in the showroom and the information I received was highly inflated."
"There was a point where things were diabolical- some of the staff were neither friendly or helpful."
Vehicle Purchase & Sales Experience
Pros:
"Me and my partner have recently bought a second hand car from this dealership and will always be grateful for all the help and support we received."
"I dealt with a lovely girl called Sarah, she was so helpful throughout my journey of buying my car, she went above and beyond and my experience so much smother than I thought it was going to be."
"Christopher was very professional and knowledgeable - Vauxhall, you have a five star member of staff there - thank you Christopher."
"Excellent service and such friendly staff, I purchased an electric car, the information I was given on the car was 2nd to none."
"When I'd decided on which vehicle, he kept me informed about when the car was delivered etc, the paperwork was so easy to complete and sort due to Geoff's attention to detail."
"I will certainly recommend Evans Halshaw and Tyler in particular to anyone looking to purchase a car."
"Jake and Levi were both very helpful throughout the whole process."
Cons:
"Bought a fabulous used car that needed a new part. Don't worry they said, we'll order it and be in touch they said. Three weeks later, nothing!"
"I would never ever buy from them again and have told friends/family/colleagues to avoid."
"Given my experience with Evans Halshaw Cardiff we would not use them again."
"I certainly won’t be back either buying or servicing any of my vehicles."
"Made a 60 mile round trip to attend an appointment to view a van... Got to the salesroom only to be told that the said vehicle had failed its 'prep' and wasn't available!"
"There is a huge lack of management within this showroom and also customer respect."
"AVOID: I bought car from here recently and had it just two days before I took it back for repair... they refused to follow manufacturers guidelines for the initial repair of a CV boot."
After-Sales Support & Service
Pros:
"Just bought a beautiful new Vauxhall Grandland from here. Very friendly service, excellent helpful staff James and Darren."
"Richard Collins well done, not forgetting the rest of the team here as all I have always found at this dealership top notch."
"The process for getting a car on a finance agreement was very straightforward and quick."
"Purchased my last two cars from here and both times the service has been outstanding!"
"What a great experience - buying a new car has never been so easy."
"We have been very grateful for your support and appreciate the time with us and valued the guidance, professionalism and knowledge you provided."
"Levi was brilliant sorting out the best package for us."
Cons:
"Took my car to this garage... then charged £600 for this fault and this fault was still occurring."
"Turns out EH had lied to me about the state of my brakes. That level of dishonesty is simply unacceptable."
"Terrible customer service from this service centre, would not recommend taking your car here."
"They pointed out by brakes were dangerously low.... Even though the car had just passed an mot with no advisories and been serviced."
"Upon the most recent service, they told my partner the cost was higher due to needing new spark plugs, however, due to being a DIESEL car, there are no Spark Plugs!"
"The car was returned damaged during the warranty repair, the ignition switch was replaced only the sigil mechanism the rest of the locks in the doors were not replaced without giving a reason the rest of the door locks were given to me in a bag"
"Absolutely appalling. Still waiting a month and half after purchasing my car for repairs to be carried out which I was promised would be done before it was collected."