Grind Reviews Summary

Service

Pros:

• "Our server Holly was so sweet and provided excellent service."
• "Very chilled atmosphere with great service."
• "The staff members are so lovely, very welcoming & went above and beyond to meet all our needs."
• "The service was pretty good, although I was seated for a while without being served."
• "I can't say enough good things about our waitress, Maddie, and the service, especially from Maddie, was polite and engaging."
• "Fabulous service from start to finish from the lovely Sam in the Greenwich branch today!"
• "we had a great time here!! the service was fast and everyone was extremely friendly!!"
• "Very nice brunch and coffee. Just a few teething issues that would be good for manager to consider."

Cons:

• "Feeling shame to give 2 star to this amazing place just because of their service."
• "I am withholding a star for the 12.5% service charge slapped on to the bill."
• "The only complaint I have is the noise level, which is probably due to the bottomless brunch."
• "Came here for a bottomless brunch on a Saturday and was quite disappointed. The staff weren't friendly at all."
• "Service wasn't great. Was charged twice and whilst being assured I was given a refund it actually took multiple emails from me and 4 weeks before someone called me back to process the actual refund."
• "Food was amazing. Service awful. 2 drinks in 2 hrs as no one came to offer us more."
• "Found out that the waiters/waitresses cannot receive card tips but you can't pay your bill in cash which is really upsetting."
• "Service - we were served by Amy who was very friendly and super attentive 💯"

Food Quality

Pros:

• "The food was delicious, have always loved the coffee here."
• "The food is super fresh and tasty and the location is like a greenhouse full of plants and a warm atmosphere."
• "I did enjoy the food however I believe these dishes are not hard to make considering the price."
• "The food was up to a high standard. Although the pancakes did come with mascarpone cheese and a berry jam, and after a while the cheese made me feel a bit ill."
• "The brunch itself was great. The vegetarian breakfast was tasty and the harissa cakes in their own right were great."
• "Came here for breakfast with friends recently and would definitely recommend. The veggie breakfast was delicious and we certainly didn't go hungry."
• "I had the eggs and spicy mushrooms on toast with goat cheese, which was lovely."
• "Food was amazing. Service awful. 2 drinks in 2 hrs as no one came to offer us more."

Cons:

• "I ordered an iced coffee, buttermilk pancakes and hash browns. The food was up to a high standard. Although the pancakes did come with mascarpone cheese and a berry jam, and after a while the cheese made me feel a bit ill."
• "The food took a long time to arrive, and it was ok you can eat better in other places with less price."
• "The atmosphere and interiors is obviously gorgeous and keeping up with the grind aesthetic, however, the food at dinner didn't really match that."
• "Understandably you couldn't sit inside, but they took each customer in one by one as per covid rules with masks."
• "The french toast was so fluffy and creamy but had very little sugar and definitely needed more syrup."
• "Food was ok, nothing special for a coffee shop the menu is quite extensive however the extras which you can add to your dish are SO overpriced at £3.00 for a few slices of mushroom!"
• "Clearly ran out of Burrata and replaced it with mozzarella. Dessert was very good however."
• "The coffee is good but the food was shockingly disappointing. Lacked flavor and seemed like it was rushed to the plate."

Ambience and Atmosphere

Pros:

• "Greenwich Grind is an Instagramish spot with a cool large decor, bouncy tunes and a relaxed vibe."
• "The atmosphere is so pretty & fun. Bright was our fantastic server. He had a positive demeanor & incredibly professional, friendly!!"
• "It's 100% am awesome place to visit and the coffee is fantastic here!"
• "The garden area was COVERED in cobwebs so I highly suggest this outside area gets maintained asap."
• "The atmosphere can get very loud inside. The toilets were a long way away, and the area by the sinks was swimming in water and it soaked my top when I washed my hands (no hot water either)."
• "The only thing I would say is as a personal preference, the coffee is not the best..it is very strong/bitter but that is my preference."
• "The garden area was COVERED in cobwebs so I highly suggest this outside area gets maintained asap."
• "Visited on a Sunday afternoon. Had the full English, apart from the “hash brown” very tasty. Service was just about ok."

Cons:

• "The only complaint I have is the noise level, which is probably due to the bottomless brunch."
• "Food was amazing. Service awful. 2 drinks in 2 hrs as no one came to offer us more."
• "The place was not busy the last 3 visits but the staff look frazzled."
• "Style with zero substance. I've lunched twice at this place so can now confidently say that while the venue is nice, the food and service are quite bad."
• "The atmosphere and interiors is obviously gorgeous and keeping up with the grind aesthetic, however, the food at dinner didn't really match that."
• "The atmosphere can get very loud inside. The toilets were a long way away, and the area by the sinks was swimming in water and it soaked my top when I washed my hands (no hot water either)."
• "The atmosphere can get very loud inside. The toilets were a long way away, and the area by the sinks was swimming in water and it soaked my top when I washed my hands (no hot water either)."
• "The only thing I would say is as a personal preference, the coffee is not the best..it is very strong/bitter but that is my preference."