Noa & Nani Reviews Summary

Delivery and Customer Service

Pros:

• "First time purchase from Noa & Nani, the Lillestrom Bathroom Cabinet. Ordered on Thursday evening and it arrived on Saturday all perfectly packaged."
• "First-class customer service. They noticed the delivery was likely to be delayed even before I noticed, and sent an email to say they were looking into it."
• "I have ordered a few things from Noa & Nani now. There was an issue with my latest order and after contacting them they were quick to send out a replacement."

Cons:

• "Absolutely disgusted and appalled! Terrible service!"
• "DO NOT BUY FROM THIS COMPANY!!! Had this bed for 2 months and it was riddled with mold!"
• "The quality of the products are terrible and the customer service is shocking. My issue is still unresolved."
• "Bad experience from the beginning. I ordered 2 tables, only one table arrived."
• "However, the customer service from this company is the real issue! No phone lines to discuss issues, email responses offer little to rectify issue without continual emails."

Product Quality

Pros:

• "Product arrived quickly. I ordered the table in the sale and it is definitely worth what I paid for it."
• "The cabinet is excellent quality, solid and easy to put together. Looks lovely in my bathroom. Highly recommend this company 5 ⭐️."

Cons:

• "Had this bed for 2 months and it was riddled with mold!"
• "Tried supporting an independent rather than IKEA. Never again, our Karlstad drawer unit has terrible quality drawer slides."
• "The quality of the products are terrible and the customer service is shocking."
• "After all this I then spent the evening putting the bunk bed together for my kids to have somewhere to sleep to which I found the slats for the bed mouldy and stinking of damp!"

Assembly and Installation

Pros:

• "The items were easy to assemble with clear instructions & the bed took me around 45 minutes to build with one other person."

Cons:

• "Once I started to put the bed together I got halfway through which took 2 hours and realised I was missing a bolt and they had included an extra screw for a different part."

Return and Refund Process

Pros:

• "They refunded this (minimal amount) but when I raised the tunnel for bed was missing they then stated it wasn't included in what I bought despite being in the photos."

Cons:

• "We bought 2 storage benches from Noa and Nani. The delivery service and items themselves were excellent- quality, style etc. However, the returns process was extremely poor."
• "Do not buy products from this website. They charge extra for refunds and are uncooperative when it comes to returns."

Overall Experience

Pros:

• "All of my items arrived yesterday by friendly drivers who contacted me throughout the process & even called on the day to say they were 30 minutes away."
• "Was worried about ordering after reading some really bad reviews but my experience of this company has been fantastic."

Cons:

• "Absolutely disgusted and appalled! Terrible service!"
• "I wish I didn't buy a bed from here. I bought a bed where the bottom bed also rolls out, but every time you move, the bed moves so you can hardly get a good night's sleep."