Rustico Neapolitan (Hastings) Reviews Summary

Staff Service

Pros:

• "Staff are careful to clients' requests and transmit their passion enhancing your experience."
• "The staff are absolutely lovely, special mention goes to Emma, our waitress who was friendly and attentive."
• "The waitress Emma is fantastic, makes everything easy and always there when you need her."
• "The staff and the other customers to be very friendly."
• "The staff are also great and make you welcome and have a conversation with you even when it's busy :)"
• "Lovely atmosphere and fab staff!"
• "The best service ever, such relaxed friendly staff."

Cons:

• "Pizza never arrived. No one answers the phone or replies to email."
• "The food is really good, and great value. The decor is traditional and enjoyable, but unfortunately the service was without a smile and wasn’t particularly welcoming."
• "Service was extremely patchy. One good waiter, but not the rest of the team."
• "Messed up our order and had to return to the store for refund, 3rd time they’ve done this."
• "However staff can be quiet rude/ moody if you ask for something that's not on the menu or to alter the pizza slightly."
• "Kept in ignoring me and taking orders from other people walking in behind me."
• "Service was terrible (not waitresses fault) too much emphasis on uber eats to serve restaurant customers properly everyone sitting in restaurant seemed to have order error or food delays."

Food Quality

Pros:

• "All freshly cooked: lite as a feather!"
• "Lovely little place. Food is fantastic."
• "The Caprese was well presented and delicious."
• "Lovely food they need more restaurants around highly recommend."
• "The doughs of both were well cooked and the toppings/tomatoes were delicious."
• "Authetic Italian restaurant, serving quantity food, pizzas are wonderful."
• "Best gluten free pizza i have had out in a long time."

Cons:

• "The pizza and the wine I had was ok. But £ 30 for one person is too expensive for the quality of food and surroundings."
• "We ordered a couple of vegan ortolanas via Uber. When they arrived they were stone cold."
• "The food it not was proper Italian."
• "Only had a latte here. Unfortunately my latte was nothing special."
• "Oh this has hit rock bottom. I thought I’d give it another go but it’s basically dough, huge amounts of sloppy cheese."
• "The pizza looked good but was completely tasteless! Cheese tasted like water, tomato sauce sour and pastry undercooked."
• "All pasta dishes we awful and seemed to be microwaved as some pasta was hot and some was cold on the same plate."

Atmosphere & Decor

Pros:

• "Close your eyes and you could imagine being in a small Italian village in ten hills."
• "Place is often busy, and seating arrangements are snug, but this only adds to the friendly atmosphere."
• "The restaurant was lovely rustic feel to it with great staff."
• "This was a great evening, Hastings Bonfire night, and Rustico near the start of the parade."
• "The place does have a genuine feel of southern Italy - in Hastings!"
• "An unassuming gem in the heart of Hastings."
• "The restaurant was small, but decorated extremely well. Felt like we were in Italy."

Cons:

• "Restaurant space can be a bit tight (we sat upstairs)."
• "Unfortunately you cannot book a table in advance and you take a chance turning up."
• "The only minus was, it was super hot inside (it was a really hot day though). The place would benefit from air con during summer."
• "It certainly isn't Fine Dining, tables are a bit rickety and close together."
• "A real shame you can't book a table, as whenever we tried to go there for meal they were full, so we had to make do with takeaway."
• "Tables are a bit rickety and close together but this contributes to the atmosphere and the food is excellent."
• "The tables were spaced out and quite large."

Value for Money

Pros:

• "Good value for money."
• "Reasonable prices for freshly made pizzas, far superior to certain other pizza delivery firms."
• "All round very ambient and affordable - has made the end of our holiday, thank you!"
• "Prices are very reasonable for very generous portions."
• "Very reasonably priced."
• "Great prices, especially for such good REAL food, and being dog friendly."
• "Prices were so reasonable! Portions were great! Highly recommended!"

Cons:

• "The pizza and the wine I had was ok. But £ 30 for one person is too expensive for the quality of food and surroundings."
• "Oh this has hit rock bottom. I thought I’d give it another go but it’s basically dough, huge amounts of sloppy cheese."
• "The pizza looked good but was completely tasteless! Cheese tasted like water, tomato sauce sour and pastry undercooked."
• "Dough base is like pitta bread anchovies dried out and generally not great and won't be ordering again any time soon."
• "The pizzas arrived and mine was dripping with grease."
• "Got the £6.95 lunch deal also comes with a soft drink! Was really really nice, worth every penny at such a cheap price."
• "Good food good. Service good value. Friendly workers... but said no today it would be 4pound extra for olives and pineapple ham."

Facilities & Accessibility

Pros:

• "Toilets immaculately clean and has baby changing facilities."
• "They also have good baby changing facilities."
• "The chef makes their own olive oil infusions which were superb."
• "The staff are lovely. They were lovely to my kids, who were delighted with their pizzas."
• "They also offer vegan options with vegan cheese."
• "Good vegetarian and vegan choices on the menu."
• "Only way it could be improved would be some activities for kids while they wait."

Cons:

• "Toilets could do with a deep clean."
• "Unfortunately you cannot book a table in advance and you take a chance turning up."
• "The only minus was, it was super hot inside (it was a really hot day though). The place would benefit from air con during summer."
• "It certainly isn't Fine Dining, tables are a bit rickety and close together."
• "A real shame you can't book a table, as whenever we tried to go there for meal they were full, so we had to make do with takeaway."
• "Service was terrible (not waitresses fault) too much emphasis on uber eats to serve restaurant customers properly everyone sitting in restaurant seemed to have order error or food delays."
• "The food turned up freezing, no lasagna."