NOORI'S Reviews Summary

Customer Service

Pros:

• "The manager and the other staff members dealt with me in a polite and helpful manner."
• "Our server was Joe was very helpful and overall very friendly."
• "The staff is incredibly friendly."
• "Staff very friendly and welcoming."
• "The lady server and chef were very polite and friendly they didn't rush us to eat up quickly like some do."
• "Service and food were fantastic and the hostess was awesome. She was so welcoming and playful with our kids."
• "The owner was friendly and accommodating."

Cons:

• "Very rude behavior. They are even not ask the customer for have food if you are Asian don't go there if you like your respect."
• "Very disappointed with the woman over charging us."
• "They don’t know how to welcome or treat customers in a good way, rude behaviour."
• "Called them up and was told very rudely they are not taking any orders as they are 'very busy'."
• "The lady who is managing the restaurant is having the worst behavior, we ask her for water and she refused to give us because she was busy with other guest."
• "The lady staff said 'we are busy, you must be able to see'."
• "Absolutely disgusting the way the female owner treated the guests dining in her restaurant."

Food Quality

Pros:

• "It was excellent in aspects of customer service, ambience and the taste of food is homely."
• "Food was great and was made quickly."
• "Food was fantastic."
• "Not only was the food lovely and the portion sizes excellent."
• "Absolutely brilliant food and hospitality you could not fault it one bit, lovely clean place."
• "Delicious pickle tray and mixed starter."
• "The green chilli pickle was without a doubt the best I've ever had."

Cons:

• "poppadums & dips tray were dirty."
• "Food is over priced and poor quality."
• "The lamb wasn't lamb, at best it was mutton."
• "The food is mediocre for the price."
• "The chicken had a bad smell."
• "The food was terrible."
• "Food was bland and came out cold. All five dishes tasted very similar."

Price and Value

Pros:

• "Nooris is easily the best Indian restaurant in Brighton! Tucked away just off the sea front, Nooris offers classic Indian cuisine at a very reasonable rate."
• "Reasonably priced too..."
• "Great find, food was fantastic and fairly priced."
• "Great prices too! Highly recommend for a relaxed night out."
• "Really tasty food and very good value with a taste card."
• "Good food, at a reasonable price, right off the seafront."
• "Delicious and affordable."

Cons:

• "Somewhat marred by some obvious tactics of trying to add on extras in order to make a quick bit of extra money."
• "Very over priced at £38 for 2."
• "Some of the dishes were overpriced and the mango lassi was tasteless."
• "Food high in salt and poor service."
• "Not cheap at £15 for a main."
• "Food is completely tasteless and spoiling the reputation of Indian cuisine."
• "Very overpriced."

Service Efficiency

Pros:

• "Dishes were delivered promptly and tasted great."
• "In general the service is good (can be a bit stretched at peak times)."
• "kitchen was very fast & food was delicious."
• "Great and quick service, albeit on a Thursday, I can only imagine any bad service reviews on this place were from the weekend where they were really busy due to the food being great!"
• "When the food arrived it was fantastic, hot, amazing flavours."
• "The hospitality and the service was extremely nice."
• "The food was brilliant."

Cons:

• "just phoned to book a table to be told they're closed on Mondays even though on their website it says they are."
• "Very slow service over an hour wait."
• "Waited over 2 hours for food, staff were very rude as well as slow."
• "Long waiting time to get anything."
• "Very poor service, waited over 20 minutes for a drink let alone food which took 40 minutes."
• "Order took 1.5hrs over the 1hr order time to arrive due to the delivery driver going to the wrong address."
• "Took 45 minutes after being seated to get a drinks order. Took a further TWO HOURS (!!!) waiting for our mains."