Bath Arms Hotel Reviews Summary

Accommodation

Pros:

• "The room was lovely and also spotlessly clean with nice little touches like complimentary water and nibbles."
• "Our room was nice and the bathroom had a bath and a shower cubicle."
• "Rooms beautiful with huge baths, rain showers & the most comfortable beds!!"
• "Our Room was spotless, charming and very comfortable."
• "The room was large, and clean with a large bathroom too."
• "The room was very spacious and comfortable."
• "The rooms were very comfortable and beautifully furnished."

Cons:

• "The interior could do with some curtains and soft furnishings to absorb the noise though. It was very noisy!"
• "Booked a premier room which was very nice but in the wrong place. At the back on the flat roof next to extractor units and Air con. Therefore got No sleep for the two nights we were there, left feeling knackered."
• "But rooms are lacking."
• "Our room was facing the road so a bit noisy during the day."
• "Windows did not shut and excuse was conservation area so ear plugs supplied !!"
• "The Superior room we were in was a bit tired and in need of a refresh, although the bathroom and shower were really nice."
• "Not once did anybody make up my bed or empty the bin in my room, noway would I ever stay here again, I would sooner sleep rough !!!!!!”

Food

Pros:

• "All food was reasonably priced."
• "The food was amazing and could not finish it all great value for money."
• "High end food rather than typical pub grub but reasonably priced."
• "The food in the restaurant is also excellent and it’s quite popular."
• "Food was spectacular!"
• "The food was worthy of its double AA rosette rating. Delicious and beautifully presented."
• "The food was served fairly quickly and was absolutely delicious."

Cons:

• "The beer was flat and also expensive would of been happy if it was 10 pound a meal but they were 20 quid!"
• "The dressing on the side salad which wasn’t to my taste."
• "Very expensive for what it was."
• "Pub food at restaurant prices."
• "The food was shocking for the price the meat was over cooked and the veg undercooked."
• "Good good apart from one evening my partner had traditional fish and chips left most of it more batter and chip very fatty, greasy chips decided not to eat here again."
• "The crispy chilli beef had soggy noodles not crispy as covered with wet salad, the crispy beef was overcooked, hard burnt lumps."

Service

Pros:

• "Jacqui & her team were perfect hosts, nothing was too much trouble for them."
• "The staff were pleasant and helpful."
• "Service was lovely and friendly despite being very busy."
• "Sam checked us in and remembered our names throughout our stay."
• "The staff are professional."
• "The Staff at the Bath arms are very friendly and attentive."
• "Service was 100% quality with the manager going out of his way to accommodate 9 of us at short notice."

Cons:

• "To say this experience soured our stay and upset my wife and kids is an understatement."
• "Unfortunately we did not receive very good customer service at all and I was left feeling as though we're weren't wanted in the pub."
• "Turned up on a Saturday afternoon with a few mates. Was turned straight down, with the bartender shaking his head as we walked in. Being discriminated against because we were a group of guys is NOT ON!"
• "Recent change of ownership. New owner apparently does not like children."
• "Staff treated us awfully, zero respect for us as we were not their typical posh customers."
• "The staff were just rude, could honestly not have cared less and are in serious need of some very basic customer service training!!!"
• "Service was good and staff friendly but my Halloumi sandwich had no halloumi, and when i mentioned it, the manager did not take it very seriously."

Location & Facilities

Pros:

• "Pleasant outside seating, car park, and close to the Cheddar Gorge."
• "Great parking."
• "Easy to find location, and a decent amount of parking."
• "Situated in an accessible location of Cheddar village with ample parking at the rear."
• "There is ample free parking at the rear for customers - another tick from us."
• "Great location in Cheddar and within 10 minutes level walk to the caves and town centre."
• "It’s very well situated in the heart of the village/town."

Cons:

• "The beer garden is just a lawned area out the back near the carpark."
• "Good range of drinks but expensive £2.90 for a tonic, beer £4.75 / pint which is high by local standards."
• "A pint of beer and 175ml glass of Pinot Grigio was £4:00 more than our local."
• "The prices are on the slight high side but still reasonable when factoring in the cost of ingredients at the moment."
• "Not the cheapest place to stay but I consider it to be worth every penny."
• "Has potential to be a great ale House but sadly it isn't, poor selection of beers considering it's location run of the mill food and staff that wear black shirt/blouse."
• "If you ever wanted to sample prison life, then come to The Bath Arms."