"The food was consistently excellent and the dishes are very well presented and are absolutely delicious, refined and perfectly executed."
"Lunch was delicious, service was ideal, the setting is beautiful and the Christmas decorations are second to none."
"Food and service excellent. The sticky toffee pudding was worth overeating for!! Highly recommend enjoying a meal here."
"The food here is absolutely banging! I can’t fault a single thing about it and everything I’ve tried is just wonderful."
Cons:
"The traditional Christmas turkey was disappointing, hardly warm and very bland tasting and the turkey like leather."
"Last night the food was below par and the service was absolutely awful."
"Food was OK- not brilliant, just OK - but service was atrocious."
"Disappointed with dinner and quantity. Roast potatoes were a bit overcooked."
Service
Pros:
"We received a warm welcome, a good start! Service wasn't hurried, we ordered drinks followed by a nice relaxing gap before our food orders were taken."
"Service was spot on, staff were friendly and attentive, and the food was spectacular."
"The staff were very polite and attentive, drink and food orders taken promptly."
"Great food, lovely atmosphere. Only disappointment is a Sunday dinner for kids was over £10 but service good."
Cons:
"Our waitress initially was very attentive, but after the sweet was served we were basically ignored. We were not offered teas or coffee."
"Empty bottles and glasses were left on the table and never cleared away, we were never asked if we wanted more drinks."
"Service was appealing, food was passable but not asked about allergies, cold chips, a £12 prawn cocktail with 5 tiny prawns and no sauce."
"Food was good but service is terrible!!! You literally don’t get served, we waited hours and hours."
Ambiance and Location
Pros:
"The hotel sits in a beautiful location."
"The building itself is full of character, which the heavily modernised interior has managed to maintain."
"We went to have a look at the decorations. We had a lovely warm welcome from staff."
"Lovely location & interior's but we had two issue's. One, the service was slow in the restaurant."
Cons:
"There appeared to be a lot of staff around without achieving a great deal. Overall the experience was a disappointment."
"Service was great, but was disappointed with dinner and quantity."
"The only downside was we were told our booking had been cancelled (not by us), although luckily they could still find us a table."