"So many dishes and drinks to choose from and all the ones we tried were really good."
"The fish was perfectly cooked and the masala sauce was flavorful and spicy, but not too hot."
"The food here is top quality and the service is speedy and attentive."
"The food was excellent and there are some Royal Specials on the menu that elevate it above the standard dishes."
"The food is always tasty and well seasoned."
"The dynamite prawns were delicious! We also really enjoyed eating the mixed grill!"
"The lamb chops, tikkas and kebab were bursting with flavour!"
"The food was exceptional and tasty."
Cons:
"We ordered the butter chicken (which was quite lacklustre) and the chicken tikka masala which was slightly better, but by no means tasty."
"Unfortunately, the butter chicken, in my opinion, was a let down."
"Worst butter chicken I have ever had. It was tasteless."
"The quality of food was extremely poor, and the dishes had little flavour or life."
"The service was pretty poor, they staff came across unfriendly and unwelcoming."
"Food was good no complaints. The service was pretty poor, they staff came across unfriendly and unwelcoming."
"I ordered a chilli paneer starter and chips. Both were lovely."
"The food was good. However, we picked a HMC restaurant intending and thinking it would be a halal environment."
Customer Service
Pros:
"Really nice service too, our waiter Salam was very welcoming and friendly."
"The service at Royal Mahal was also excellent. Our waiter was friendly and attentive."
"Great service. We booked for a medium to large size event (55 people). Everything was managed very well."
"We had a blast at Royal Mahal. They have the best food and service there."
"Our waiter was very polite and very professional but kind and friendly towards my children too."
"Shams provided amazing service, so lovely and polite."
"The service was A* from all staff members who were all extremely friendly and quick to help."
"Service was amazing, efficient and attentive - quick refills on drinks and providing plates etc."
Cons:
"Food was good, customer service needed to be improved, very slow taking orders and bring the food out."
"The waiter said it's 10% off the bill. The bill came up to £280, but the discount wasn't applied."
"The only thing was the waiter who greeted us when we entered the restaurant to serving the food, his attitude and behaviour was disgusting."
"Our experience at Royal Mahal was superb. We enjoyed the food thoroughly from starters to mains and dessert."
"The service is good and the food arrived really quickly."
"Great atmosphere, quick service. Food was good, kinda disappointed with the butter chicken."
"Had a birthday party today and had a group of 20 people attending. The service was amazing."
"We were around 15 on the table. The service was pleasant, as in the waiters were nice, however the actual service could be improved on."
Ambiance
Pros:
"Perfect restaurant to go with the family or even alone, the decor is beautiful and food plus service matches the high quality standard."
"Atmosphere and decor is very traditional of an Indian restaurant. Seating is comfortable - note no alcohol allowed."
"Buzzing atmosphere and lots of local bars and dessert options near by."
"It's a spectacular looking restaurant with food to match! The portion sizes are great which provides good value for money."
"Decor is very nice with tables spaced out. There's always someone at the door to greet you and there's a good atmosphere."
"I attended a wedding reception celebration in the banqueting suite. Very well decorated, good service, good food."
"The atmosphere was so welcoming - great seating with absolute quality food."
"Very elegant place, with excellent food at very good price."
Cons:
"From the outside, the windows allude to comfortable quality dining - this is far from reality. Upon entry, the scent of fish and over-used oil greets you."
"The best thing was Dynamite Prawns, similar to Prawn cocktail but Asian twist."
"The atmosphere was convivial and it was lovely to see so many families celebrating special occasions together."
"A well-organized restaurant should have enough space and staff to manage the customers' service."
"What I saw next was horrible. While preparing the food the chef accidentally dropped the food on the floor, instead of throwing it in the bin he picked it up and put it in the serving dish."
"The decor is nice, but that is the only thing it has going for it."
"It was during Ramadan, however the guy serving us made it feel like he was doing us a favour."
"The best aspect was the tap water and rose lassi. Generous portions of dire food result in the vast over-pricing of all the items ordered."