Dukes Head Crawley Downs Reviews Summary

Service

Pros:

• "The service in the restaurant was very good, attentive, but not intrusive."
• "Sven our server was very attentive and friendly."
• "Excellent service from our waitress, Harry. She was friendly, attentive, and took extra care to assist my husband in choosing gluten free options."
• "The service was excellent and our waitress was really attentive, even though there wasn’t an empty seat in the place, you weren’t left waiting ages for anything."
• "Service was brilliant & faultless....Dukes Head l will be Back !!! Thank you for a Magnificent Evening."
• "Exceptional service from our attentive waitress."
• "Amazing food and service."

Cons:

• "The usual Manager was on holiday and the difference in the food and the service showed."
• "Although the food portions were good, the food was luke warm, extremely expensive."
• "The man who seated us made a thing about how they needed the table back at a certain time yet the service was so slow."
• "Service was beyond bad."
• "Our waitress was miserable."
• "Service was slow, table booked for 7.30 actually sat down at 7.45."
• "The service was a bit slow due to high volume."

Food Quality

Pros:

• "The food tasted and was presented beautifully and it all came out piping hot."
• "The food albeit served in the bar, rather than the restaurant (which was full) was exceptionally good."
• "The beef roast dinner was excellent too."
• "Wine and dine for £100 (3 courses and a bottle Of wine) worth every penny."
• "The food was fabulous - fresh and tasty."
• "Food was great and Emily looked after us really well."
• "The four of us each had a different fish dish all cooked and presented to perfection."

Cons:

• "The whole menu was overpriced the desserts very much so."
• "I was so disappointed and My mother from australia paid for this and at £100 it seemed exorbitant for the quality of food."
• "Lots of flies hovering around. Meal was quite slow to arrive and salmon was overcooked."
• "The fish in the fish and chips was more batter than fish, and therefore was oily."
• "The food was nice but could have been better for the price, i.e. it was not seasoned well, some of the veggies were overcooked and there were bones in my sea bass fillet."
• "The battered fish was overcooked and the fish itself cold and difficult to separate from the batter."
• "Both fish dishes were quite bland and small."

Ambiance and Decor

Pros:

• "The decor has been completely updated and the entire location looks so vibrant and inviting."
• "The decor and ambience is likewise very impressive."
• "We found the food wonderful, the decor and ambiance charming."
• "The restaurant was beautifully decorated for the festive period."
• "The venue as a whole was beautifully decorated and gave a nice atmosphere."
• "Lovely interior, thoughtfully decorated, feels warm and welcoming with a nod to the traditional yet contemporary in its styling."
• "Really nicely decorated and laid out. Very impressive, and worth a visit."

Cons:

• "Also given the fires were roaring it was surprisingly cold."
• "Fireplace does not vent properly and the whole pub was filled with smoke."
• "Even though it was fantastic only downside was how cold the restaurant part was."
• "It was also quite cold in the restaurant, they don't seem to be heating this area anymore."
• "The restaurant was full of smoke from the open log fire which obviously has a problem."
• "Even the open fire went out and nobody came and put another log on it."
• "Abit dark & gloomy decor."