Arkley Barnet Reviews Summary

Customer Service

Pros:

• "All the staff were ever so friendly and approachable."
• "The staff were really friendly and helpful."
• "The staff we’re all helpful and attentive and we were greeted with a smile."
• "Our server (Finlay) and his manageress were attentive throughout our visit even when it got busy."
• "The staff are so friendly and accommodating - nothing is too much trouble."
• "The staff were superb and the food was delicious."
• "The staff are attentive and polite, especially Jessica and Flinton."

Cons:

• "Absolutely terrible customer service by the manager."
• "We had a terrible evening, the staff did not look after us and the food was awful."
• "Staff are generally clueless, rude and generally lack any sort of customer service skills."
• "No apology or anything and just very rude."
• "However it would seem that the once extremely friendly managing staff have had a personality transformation post lockdown, they are unaccommodating abrupt and simply rude."
• "The customer service was really poor. The staff had really poor knowledge of the menu, were not attentive to us at all and were not warm and welcoming in the slightest."
• "The waitresses and manager/s were really unprofessional, chatting to each other and ignoring customers."

Food Quality

Pros:

• "The food that we ordered was beautifully presented and delicious."
• "Food was great, table was nice seating comfortable and restaurant decorated invitingly."
• "Food was really nice, great atmosphere."
• "Dirty burger and chips were very tasty and the peppery squid starter was much better than in many established Asian restaurants!"
• "The food was nice."
• "The food was excellent, with some good vegan/vegetarian options on the very comprehensive menu."
• "The food was amazing!"

Cons:

• "Chips were soggy and pea and mint purée tasted like gritty cardboard and was inedible."
• "Food arrived cold. The beef was very tough and came with next to no gravy."
• "Food was average but service was below the reasonable acceptable."
• "Poor food and poor service."
• "The standard of food was very poor, it tasted like it was reheated opposed to freshly cooked."
• "The plant based burger looked as if it had been dropped, the rack of lamb was ice cold, albeit tasty, the battered fish was not fresh and obviously reheated, the chicken was dry, and tasteless."
• "This was the worst burger I ever ate, with the taste of vomit."

Ambiance and Decor

Pros:

• "The decor was lovely, staff attentive and food was delicious!"
• "The Arkley is a classy, cosy, warm and welcoming pub with incredibly well presented and delicious food."
• "The restaurant has a lovely warm and welcoming atmosphere."
• "The surrounds were warm and cosy."
• "The atmosphere was great."
• "The ambience is lovely and the menu is varied, but not too extensive."
• "The back area long table was laid elegantly, the lighting was perfect."

Cons:

• "Nice ambiance but service is slow."
• "It also seemed to lack done warmth or atmosphere I can't quite say."
• "I left the pub cold and hungry. Very disappointing."
• "It was really noisy at the beginning with barking dogs!!😡 so glad they left!"
• "Overpriced (£18 for a burger and chips) overcrowded (jammed into a corner banging my elbows onto a sideboard after asking specifically for an accessible table)."
• "The interior decor is nice, but some of the food... were bland and the chicken meat was raw in the middle."
• "A deep cleaning would be a good idea to get rid of the spider webs decorating the room."

Value for Money

Pros:

• "The bill was £76 for three people which I thought was very good value."
• "Food excellent and not too badly priced."
• "The 50% off main meal promo was good too."
• "Lovely pub. Great service. Not bad pricing."
• "The food was great."
• "The food has vastly improved since 2 years ago. Everything was well cooked and tasty."
• "Quite possibly the best vegetarian Sunday lunch in London!"

Cons:

• "Car park is small and was very busy compared to the number of customers."
• "However side dishes very small portions and not worth the price."
• "The size of the meal was inadequate. Ordered salmon and a very small piece arrived."
• "Disappointing. Overpriced (£18 for a burger and chips)."
• "Food turned up cold, once complained was given a fresh hot plate of food which was tasty, but for the price quite a small portion."
• "Food was nice, if a little over priced."
• "£150 for 1 decent meal out of 6 is not going to get me back through those doors. Disappointed is an understatement."