War Horse Reviews Summary

Value

Pros:

• "Great for fizz Friday - a bottle of prosecco is only £9.99."
• "The food is delicious and reasonably priced."
• "Very easy to order using the smart phone app and all at a good price."
• "Our bill was only £110 for all 5 adults & 2 kids to eat & drink which is amazing value."
• "5 stars for the food because we never have any complaints about it."
• "Great value & delicious pub food with offers every day to entice your taste buds."
• "The food is delicious and reasonably priced."

Cons:

• "No one apologised and one of the orders was so bad they could not eat it as in picture."
• "The bun it came in was a little on the hard side."
• "Sadly the 2 new Yorkers didn't have bacon and were slightly undercooked, but they were rectified."
• "The onion rings hadn't been cooked at all. Raw, limp and very light in colour."
• "Made aware of a 30 min wait for food, got our starters 40 mins later, main hadn't turned up after an hour."
• "The food was poor to be honest, cooked wrong and the veg cold and overcooked."
• "Food was cooked to fast burnt on the outside dry on the inside, no knifes and forks offered with the food had to ask, steak over cooked chips were soggy not very nice AT all."

Service

Pros:

• "The staff are always fab too! Nothing is too much trouble."
• "Service with a smile."
• "Staff friendly and polite."
• "A perfect place for a family get together with its warm and friendly welcome."
• "Excellent customer service."
• "Zodie was amazing waitress. Very attentive and friendly."
• "The staff at the war horse were amazing especially a lovely young lady called Mel."

Cons:

• "Manager/supervisor was walking round in jeans and a jumper looking more like a customer."
• "First and last visit, booked a large party in advance and they took the booking, but couldn't cope."
• "The manager needs to be removed from this place as there is quite obviously no commitment to service and quality."
• "Service not very attentive, order some coleslaw as side but it only arrived after we finished our meal."
• "They were very busy and they were too short staffed at the bar."
• "Shocking, came in for food which was nice but shame about are waitress she was rude."
• "Had quite a long wait at the bar to order food as only one member off staff on the bar."

Ambiance

Pros:

• "The atmosphere is cosy and bright with numerous places to sit to suit all group types from couples to large family groups."
• "The place was very clean and the music was at the right level."
• "Has a nice little play area outside/beer garden."
• "The atmosphere is good."
• "Free parking and friendly atmosphere."
• "Wonderful atmosphere at this pub, great fun to visit on a weekend."
• "Very friendly staff though & food ordered (Ultimate big combo) was well worth the asking price."

Cons:

• "Venue is a bit run down and overall a massive cash grab everywhere you look."
• "The Pub itself needs some serious TLC."
• "Toilets need attention."
• "Place looking neglected and tired. Plastic menus ?? Not disposable ones ? No windows open, no ventilation."
• "The toilets were filthy and especially today were bunged up."
• "The place was full of small kids running around... Our table was sticky, had to get napkins to wipe it down."
• "Leather red seats in alcove dirty. Needs a good clean. Toilet roll not even in holder left on top. Not good."