wagamama southbank Reviews Summary

Service

Pros:

• "The staff were friendly and informative."
• "The service was excellent."
• "Really helpful service by the staff."
• "A special shout out for Sariya who delivered a professional and friendly service that evening."
• "Thank you to Illyan the manager for his 'vibe' and Prince for his fab follow-up with customer service."
• "Wagamama restaurant offers attentive service, enhancing the dining experience."
• "Service is fast, friendly and the food is consistent and exactly as you'd expect from a good Wagamama."

Cons:

• "Had to send my main as it arrived warm."
• "The only bad points were the baby changing room was out of order, and the background music was super loud."
• "Food came out at different times but very far apart."
• "Service was moody."
• "The service was awful. They forgot about one of our meals and then did it again for the desert."
• "The service left a lot to be desired."
• "Service was pretty mediocre and had to send my main as it arrived warm."

Food Quality

Pros:

• "Great portions of food, it's really tasty."
• "Good choices, delightful flavours."
• "Rich Ramen, delicious Yuzu ice cream, and warming green tea."
• "Food excellent."
• "Food here is delicious and staff are very attentive even when it's very busy."
• "They now have an interesting selection of vegetarian and vegan dishes, which are absolutely delicious."
• "The food was fantastic--I highly suggest the Chilli Ramen."

Cons:

• "Don't ever eat here unless you want to feel like you're eating at the beach. Grit in my spring onions ruined the whole meal."
• "Food is ok maybe would of been better if my bf would of got his."
• "Food was ok."
• "The quality of food has gone down so much."
• "Ordered the pad thai and it is disappointing. Prawn overcooked."
• "The signature dish wagamama ramen is tasteless and plain."
• "Both me and my partner were incredibly disappointed with our vegan chicken ramen."

Ambiance & Location

Pros:

• "Great location on the Southbank."
• "Overall a great experience under a bridge in the centre of London."
• "Outside on South bank near the river Thames on a sunny May evening was superb."
• "Lovely view of the river and outside seating is available."
• "After a nice meal you can go on a nice walk down the Thames as it is located 5 steps away from the Millennium Bridge."
• "There’s a great outdoor area for the summer, spring and autumn. It’s bearable on a warm winter night too!"
• "Lastly, location is great and next to a great walk along the Thames."

Cons:

• "From the time I entered this establishment until I left the atmosphere felt hostile and uncomfortable."
• "The atmosphere was noisy."
• "Place was overcrowded and noisy. Music was undistinguishable."
• "It was full of people with so much noise."
• "The place is really loud and you are forced to share tables."
• "The restaurant is a large space catering for very many diners, which might at times be noisy."
• "The atmosphere was quite nice, and we ate in the evening so it was a nice occasion."

Customer Experience

Pros:

• "If you're looking for a delicious and reasonably priced meal in London's Southbank district, Wagamama is a great option."
• "First time back at a restaurant after COVID and honestly the best customer service I have received ever!"
• "It’s a great place with delicious food, that allowed us to bring my dog inside."
• "We felt very safe and looked after there."
• "My experience at Wagamama's was amazing. I was greeted nicely by Ria who took me to my table."
• "They also offer to pay digitally here too, including Apple Pay and their own app payment system."
• "Green tea is free - bonus!"