Itihaas Reviews Summary

Food Quality

Pros:

• "The items on the shahi thali and the flavours just took me back to India."
• "The food here is absolutely amazing and purely Indian."
• "Every dish I tried (shared a few different ones amongst ourselves) was lovely."
• "The food was absolutely amazing! traditional flavours and dishes."
• "Food was great as always and good portions."
• "Food was lovely. The starter platter for 2 is yum and worth it as it has a bit of eveything."
• "The food was all delicious I had paneer and a samosa type thing with pomegranate kind of deconstructed I then had the fish which was the best I've had."

Cons:

• "Not really authentic Indian as such, if that’s what one is looking for."
• "The other dishes we had, aloo gobi and tawa vegetables were terribly greasy, full of oil and unfortunately also undercooked."
• "Definitely not an authentic Indian restaurant as claimed."
• "The food was just about reasonable nothing to write home about."
• "The chicken in both dishes were brown in colour and felt very rubbery with lots of inedible fat and cartilage."
• "The starters came out with the mains and all of the food except the naans were just above cold."
• "The food was nowhere near the standard it should have been, it was cold, it was not fresh and items such as the chicken tikka and shish kebabs were undercooked."

Service

Pros:

• "In all my visits the staff have been incredibly polite and courteous."
• "The staff fully understood our dietary needs and suggested great vegetarian dishes that we would not have normally selected."
• "The staff at the restaurant are extremely courteous and helpful."
• "Reliably excellent food plus superb polite unobtrusive staff have lead this to be our restaurant of choice."
• "The waiter who I forget now but around 30 was attentive and explained dishes to my friend who wasn't sure of certain things in great detail and when they arrived he was spot on so have obvs been well informed and trained and always served with a smile."
• "They were attentive and watchful if customers need anything else."
• "Staff were friendly, toilets were modern and clean too."

Cons:

• "He is very rude and very unhelpful. Let me standing waiting for 29 minutes when he said only 10 minutes waiting."
• "The manager yakub is not a customer oriented person."
• "General manager has terrible customer service skills, was rude and downright unpleasant to deal with."
• "The only thing that lets it down slightly is the service, it advertises itself as having an excellent service, but it’s just average."
• "Food is Ok but service is totally useless."
• "Staff were extremely rude and tried to kick us out way before the closing time, they were moody and very unfriendly."
• "The waiters were literally not interested in serving us and the food and drinks arrived late."

Ambience

Pros:

• "Classy interior."
• "The place itself is nice with a cozy ambience and good private seating sections."
• "The Décor is excellent, a lot of expense has been spent."
• "It all came out looking like it should of been in a magazine."
• "The place has a really traditional feel to it, a nice change from a lot of modern, glossy, neon lit restaurants."
• "Love the surroundings surrounded by cultural furniture and decor it really is a fine place to dine."
• "The ambience of the hotel was awesome."

Cons:

• "The building does seem to smells of pee (they've tried to use burning incense to cover it up) and the mens urinal is definitely leaking as the floor in the men's toilets under the urinal was soaked even just after it opened."
• "There was a very loud table of men next to us, which made it difficult to hear anything and ruined the ambience."
• "Cold breeze coming from the disabled toilets and the lift door adjacent. Health and safety neglected."
• "Can't understand why decor after 10 odd years still is the same and a little dated."
• "The decor is nice and ancient Indian style but there was an underlying bad smell which was covered up incense sticks."
• "Major downside was ladies toilet very unpleasant same with the baby changing facility."
• "Sometimes little things spoils everything.. the servers dont have a clue what they are doing."

Value

Pros:

• "Affordable food, very tasty, good portion sizes, no long wait time for food."
• "Curries are between £9-15 and we shared a rice and bread between 2 which was plenty."
• "Lovely food and atmosphere, moderately priced and friendly waiters."
• "The food is reasonable priced given the standard."
• "Pricing for thalis is very decent."
• "The lunch menu is great value for money."
• "Excellent value for money, as many top ups as you can manage."