M3 Hair & Beauty Ltd Reviews Summary

Customer Service

Pros:

• "I visited the salon yesterday, had a warm welcome from Yvonne and David."
• "This place is a gem in the city. Great friendly staff, Yvonne and her team really care about you from start to finish."
• "All of the staff are really friendly and always make you feel welcome!"
• "The salon had a lovely friendly vibe and the staff all looked really happy and smiley which immediately made me feel at ease."
• "Always a friendly atmosphere and excellent service."
• "The lady who answered the phone to me was super helpful and managed to find me an evening appointment on the same day."
• "Yvonne ensures that I always feel welcome and ensures that staff are courteous and professional at all times."

Cons:

• "I can't believe these people instead of recognising about that was a bad job, a human mistake they decide to lie about the real situation to make them still look good."
• "I was still charged over £40 and spoken to very abruptly when I left."
• "Extremely rude staff."
• "Very unprofessional approach."
• "It is clear no-body wanted to do anything to rectify their mistake as they all wanted to get home."
• "I emailed the salon and followed up with a phone call and no one responded."
• "Extremely rude tone and dismissive, did not even agree to refund."

Salon Experience

Pros:

• "The salon was clean, welcoming and all the staff were very friendly."
• "Fantastic salon! Yvonne is wonderful and very friendly."
• "Really liked the look of the salon, and its easily located just off Deansgate."
• "The Salon is stylish; has a lovely friendly atmosphere and is great value for money."
• "M3 is also a nice salon and in a great location!"
• "New salon is great comfortable with very friendly staff and atmosphere, You will not be disappointed."
• "The salon is intimate and the rest of the staff are incredibly friendly too."

Cons:

• "We went for a luxury pedicure. It was downstairs in a stuffy basement. Although the beautician was lovely and did a good job I felt the description on the website was not what we received."
• "Not worth the money at all, got hair done for holiday for £140, had to go back twice to get the right colour and still was not the colour I wanted."
• "They prefer to keep 85.50 £ instead of doing a refund for that horrible job, that's not professional or caring about your customers."
• "They charged £85,50 for ruining my hair and wouldn't give the money back."
• "I left with wonky hair after being there for much longer than anticipated and having spent more money than I normally do."
• "The service I received at this hair salon was appalling and left me very very upset."
• "This is not fair and it's the worst experience I've ever had in a hairdresser, not only because of the job done, but because of how unfair they are being and how bad they are treating her with this attitude."

Styling and Hair Care

Pros:

• "David did a brilliant job of my hair and was also friendly and efficient."
• "Jasmine was absolutely unbelievable, cannot thank her enough."
• "Steve has done an amazing job! Great advice on how to look after my hair and blow drying tips."
• "Sarah always makes it look amazing and healthy."
• "I had my hair done by David yesterday, he recommended I have some low lights and it was the best advice I've had, my hair never looked better."
• "Steven was professional and passionate. He cut and coloured my hair and restyled it to perfection."
• "Steve knew exactly how to cut it to enhance the texture."