Bengal Brasserie Reviews Summary

Food Quality

Pros:

• "The food is delicious and the service is brilliant."
• "Beautiful food with great atmosphere."
• "In addition, the food was brilliant and all came out piping hot, every dish was delicious."
• "Amazing quality food cannot fault anything."
• "Price was very good value for quality food."
• "The food was delicious and definitely freshly prepared."
• "Food was both very tasty and plenty of chicken."

Cons:

• "Very worst experience! Went with three other friends to have a dinner... it was disappointing and disgusting to hear!"
• "The chicken pakoras were pretty tasteless."
• "Food arrived cold and dry and some of it tasted a bit off."
• "Food completely lacked flavour/was cold."
• "Food was mediocre, service was dire."
• "Food and service left a lot to be desired."
• "The main curries lacked some flavour."

Service

Pros:

• "Shakeel the Manager is Absolutely Amazing."
• "Manager couldn't do enough for us."
• "All in all it was good value for money and great customer service."
• "The staff genuinely wanted to make a special evening for everyone."
• "The staff were attentive and kind, going out of their way to make sure we all had a spectacular meal!"
• "The staff were very friendly and the service excellent."
• "The staff are amazing too, always polite friendly and on the ball."

Cons:

• "Restaurant accepted too many covers at once, in a restaurant unable to cater."
• "Staff disinterested and service poor."
• "Bad atmosphere - quite frankly wanted to leave after about 15 minutes of being sat down."
• "Awful service. Massive delays with no explanation."
• "Service was quick slow (but they were lovely!) but we didn’t mind too much as we were quite a big group and not in a rush."
• "Service was slow - didn't ask us for drinks or starters and had to call someone over to get served."
• "We waited ages for someone to come take our order."

Management

Pros:

• "The manager Shakeel was very helpful in recommending us a curry."
• "Exceptional customer service, one guy in particular."
• "Shakeel the owner and his staff are absolutely excellent."
• "The hospitality is overwhelming and the food is absolutely beautiful."
• "The staff are very professional and the food is always spot on. The staff can't do enough for you."
• "Manager & staff an absolute credit."
• "The owner/manager was friendly and professional."

Cons:

• "Clearly, they had not actually reserved our table and had given it away."
• "The manager said 'it’s not McDonalds' and became quite rude."
• "Biggest fault with the experience was the loud club music being played."
• "They gave me small portions and charged me as a large portion."
• "Ordered a delivery using their online order system... The money was taken, the food never arrived."
• "Customer service is appalling too. Questionable waiters."
• "The service was so bad that we had to ask for the bill three times (an ordeal that took almost an hour after our plates had been taken away) before they actually bothered to get the card machine out."

Atmosphere & Ambience

Pros:

• "A starter, two mains and two sides only came to £30."
• "Atmosphere and layout is great too."
• "Despite this, the food was decent with large portions and was served quickly."
• "A fantastic night tonight with friends for my birthday."
• "We love this place, all the staff are really friendly & helpful, cannot do enough for you."
• "Great atmosphere too. Really enjoyed the night."
• "A gem in the heart of Burley."

Cons:

• "The music was also super loud. I'm in my 20s so I think that's saying something. Especially when seated under one of the four speakers. The atmosphere sucked."
• "The area looked dodgy, from the outside the place wasn't a looker."
• "Waited nearly an hour between starter and mains."
• "The atmosphere was quite intimidating, staff shouting in clear view of customers."
• "Manager clearly just money grabbing."
• "The atmosphere buzzing and the food was great."
• "Not made for Deliveroo."