Passage To India Reviews Summary

Service

Pros:

• "Fantastic service, some of the best service we've seen for an Indian restaurant."
• "The service was absolutely 5 star and so was the food."
• "Superb service, and they will even customise the dishes to your taste."
• "Really professional and friendly staff, Raj is awesome."
• "Brilliant service waiters very friendly and helpful."
• "Staff were lovely and couldn’t have done enough, still can’t quite believe how relaxed and calm it is in there."
• "Amazing service and thank you to the man who went above and beyond to make sure i had my meal."

Cons:

• "Service was bad (food was slow, waiter didn’t know what the food was)."
• "The place was packed staff couldn’t cope when our food arrived half was missing."
• "For starters they have no alcohol licence so no alcohol to drink and then when we did order the waiter did not know what the dishes were called."
• "Had to wait ages for food which wasn't that great."
• "Service was slow. They couldn’t cope with a large booking."
• "We also had to wait ages for food it was really busy but no one was really communicating with us."
• "The service was terrible, the waitress barely spoke or made eye contact."

Food Quality

Pros:

• "Food is amazing, can never fault it and is worth every penny."
• "The meat is tender, cooked to perfection."
• "This was our 3rd time at the passage of India and once again the food was fantastic, presented well."
• "One of the best Indian meals I’ve ever had. The tikka meat in particular was very tender and flavourful just like the rest of the food."
• "Food was delicious and tasted fresh."
• "Every dish was full of flavour and can taste all the different spices."
• "The food is extremely tasty and very well spiced, every thing is delicious."

Cons:

• "Very disappointed I asked for garlic chicken with chilli it was more like a balti had peppers and too many onions."
• "The archari only tasted of lime pickle."
• "Very bad experience. I’ll never visit again. taste was worst."
• "I was really disappointed with all of them lacking flavour and a watery sauce."
• "Went there Saturday evening, jalfrazy wasn't spicy enough, mine was bland."
• "It took 1hour and 10 minutes for very bland food to arrive at our table."
• "Bland, all I could taste was tomato."

Atmosphere

Pros:

• "Lovely staff and a great atmosphere."
• "Atmosphere was great."
• "The restaurant is beautiful inside and spotlessly clean."
• "Nice decor and atmosphere and very clean."
• "Perfect atmosphere."
• "Warm and welcoming atmosphere, beautiful food and excellent service."
• "Lovely atmosphere."

Cons:

• "The place was packed staff couldn’t cope when our food arrived half was missing."
• "Very crowded and humid, no air flow at all or air con. Felt claustrophobic."
• "We were sat on a table nearest the front door and we must have seen 30 people go in and out for collections, reservations and cigarette breaks. WE WERE FROZEN."
• "Good food. The last two times we have been they put us next to party tables of 8."
• "I walked in at a little before 6pm requesting a table for 1, I was initially greeted before another member of staff came to me and said 'sorry sir we are fully booked'"
• "I was sat under the air conditioning and I was freezing asked several times for them to turn it down but It wasn't so was cold for the whole evening."
• "Ignored by the waiter, despite being the only two people in there."

Value

Pros:

• "Food is worth every penny."
• "£40 for two including a couple of beers. Service polite and attentive."
• "It was good value."
• "A great Indian restaurant serving delicious food that was very reasonably priced."
• "Food was very tasty and reasonably priced."
• "Good value for money."
• "Lamb Biryani was really tasty and a good amount provided, for a reasonable price."

Cons:

• "Still got charged 20 pounds for a poppadom and a drink."
• "Very expensive for what we ordered, especially with the mandatory 10% service charge."
• "Very very less quantity."
• "Ridiculous prices. £5.95 for a pint of coke."
• "I paid £14 for my main and basically got ripped off."
• "Staff and food were very good but our meal for 4 came out at over £90 including a 10% service charge."
• "The food was mediocre at best and quite expensive. £100 for 2 mains, 2 rice, 3 sides, 3 drinks and papadums."

Customer Service

Pros:

• "Staff were lovely and the food was amazing."
• "Staff were very friendly and welcoming."
• "Staff are attentive and the food was amazing."
• "The staff were all friendly and helpful, the food was wonderful."
• "Staff friendly and helpful."
• "Staff were helpful and friendly, perfect atmosphere."
• "The staff were very welcoming and friendly and the customer service was excellent."

Cons:

• "Service was bad (food was slow, waiter didn’t know what the food was)."
• "For starters they have no alcohol licence so no alcohol to drink and then when we did order the waiter did not know what the dishes were called."
• "Had to wait ages for food which wasn't that great."
• "Service was slow. They couldn’t cope with a large booking."
• "We also had to wait ages for food it was really busy but no one was really communicating with us."
• "The service was terrible, the waitress barely spoke or made eye contact."
• "Ignored by the waiter, despite being the only two people in there."