Urban Cafe / Bar / Kitchen - Jewellery Quarter Reviews Summary

Category: Cafe Birmingham

Address: The Big Peg, Warstone Ln, Birmingham B18 6NF, United Kingdom

Phone: +441212331599

Rating: 4.3
based on 135 reviews.

Food Quality

Pros:

  • "The best cooked breakfast I have ever had."
  • "Great fresh tasting food in a nice atmosphere."
  • "The food itself was lovely and arrived very swiftly."
  • "Good quality food, well presented by a great team."
  • "The poached eggs in particular were outstanding!"
  • "The soup was really tasty and came with a lovely big slice of crusty bread."
  • "The presentation of this was gorgeous and definitely had a quirky twist to it. It tasted great and everything was cooked to how I would like it."

Cons:

  • "They didn't offer sprinkles or marshmallows which every parent knows is standard at Costa and Starbucks!"
  • "Coffee was horrible and bitter."
  • "Very disappointing for £8.50..."
  • "Veggie breakfast - veggie sausages very dry again."
  • "Soggy mushrooms, overpriced for what they served."
  • "Terrible coffee."
  • "Beans were cold, poached eggs massively over cooked."

Service

Pros:

  • "Staff are friendly enough and cafe is nice and airy."
  • "Excellent service friendly staff always helpful will always have a chat with you."
  • "Very considerate, as a father on my own with baby I was very impressed in how great their service was for me as I was unable to leave my baby unattended (table service)."
  • "The staff have always been lovely whenever I've visited."
  • "The Service was very pleasant. The lady who works in the cafe showed genuine care for her customers and went above and beyond to ensure a good experience for me."
  • "Staff were friendly and eager to help during a busy service."
  • "Staff were really friendly."

Cons:

  • "I was mid-sentence!!! What is this place and why do people put up with such service?"
  • "Had to go back to the counter to ask for the drinks and they had forgotten my order."
  • "Really slow service for breakfast and wouldn’t return again unfortunately."
  • "No customer service."
  • "Service poor, card machine is hit and miss several times they've got my order wrong."
  • "The customer service was poor waited over 45minutes for 2 breakfasts."
  • "Shocking service! Our drinks were practically thrown at us."

Atmosphere

Pros:

  • "Good atmosphere with a nice interior decor."
  • "Very relaxed atmosphere with nice friendly staff."
  • "The atmos is very pleasant & the food was superb!"
  • "Great atmosphere. Lively, and young cosmopolitan crowd."
  • "Chilled out cafe with free Wi-fi, good coffee & good food."
  • "I quite like the shabby industrial style decor and relaxed vibe."
  • "Perfect location, loved the atmosphere."

Cons:

  • "Thinks it's a bit more special than it is."
  • "Adds to the feeling that it's a pretentious place, rather than a genuine coffee gem."
  • "It was quite cold in there too because there are large gaps around the door and windows."
  • "Starting to feel a little tired and basic. Not very cosy."
  • "The floor looked like it hadn't been cleaned in days, there was dust and crumbs spread all over."
  • "The heater and the conduits above us were thick with dust, not very healthy or hygienic."
  • "What a very poor service we received last week. Having complained to the staff on the day they didn't seem too bothered."

Price

Pros:

  • "This cost £5.87 after the government discount."
  • "Great veggie and vegan food dishes too for a treat, reasonably priced and quick service."
  • "Surprisingly decent prices for Birmingham."
  • "Good value for money."
  • "Reasonable price."
  • "The food was reasonably priced."
  • "Good prices and very nice coffee."

Cons:

  • "The staff are all really nice - but the prices are beyond stupid - Cost of living doesn’t justify it."
  • "I think it's a bit pricey at nearly £10, hence the four star rating."
  • "The bill was £33.10 which I thought is a bit pricey considering the food was sub-par."
  • "However, prepackaged smoothies for £4.25 and this tough piece of sourdough with an avocado spread and two pieces of halloumi costing £11 means I won’t be rushing back."
  • "The price is beyond belief."
  • "The menu looks good but on the pricier side - slices of cake for £4.20 each is quite a bit."
  • "Majorly over priced +£4.00 for one extra sausage 😮"

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