TrustFord Alperton Service & Parts Centre Reviews Summary

Customer Service

Pros:

• "I'm not generally one for leaving reviews, but today I thought I should as it's not very often these days I receive exceptional service."
• "Always well looked after when servicing my car.👍🏽 Comfy waiting area with choice of free beverages, tv and newspapers."
• "I would not hesitate in using this depot again, I normally use Colindale but the level of service at Colindale is nowhere near as good as Alperton/Wembley."
• "I visited this depot yesterday and found every staff member nothing but helpful, polite and provided excellent assistance."
• "All the staff are always very helpful and polite so from the Technicians to the staff who valet our vehicle we would like to say thank you keep up the good service."
• "I popped in after work to ask for help changing the indicator bulb. Several people had previously tried to remove the case and failed. 2 members of staff helped me and were brilliant."
• "Everyone greeted me with smiles, offered drinks and when I went back they all remembered me and asked about my weekend."

Cons:

• "The customer service here is non-existent and I have no idea how they remain affiliated with Ford at all."
• "First of all they don't answer phone.. in front of me, customer service agent not picking up the phone."
• "They never answer the phone... ever!"
• "Avoid bringing your car here for any services at all costs!"
• "Appalling experience."
• "There is no option for no star here, even 1 star is not deserved. Shocking experience, customer service absolutely atrocious."
• "Staff are disrespectful and rude."

Communication and Honesty

Pros:

• "I voiced my frustration to a staff member named Jarell(?) who assured me that they would rectify the issues and that they would call me back the following day with an update."
• "I received a friendly welcome when dropping my car off at 7am as the gentleman was very efficient and provided full explanation on next steps etc."
• "The video sent immediately after my service reassured me that my vehicle was safe and thoroughly checked."
• "Everyone unbelievably polite at service desk and communicated appointment alerts efficiently."
• "I was talked through exactly why and what needed to be doing and how quickly they would get my van back to me."
• "I absolutely love the video of the work done."
• "Polite and friendly staff so I can’t fault the branch."

Cons:

• "We were then lied to constantly for almost another 3 weeks, waiting and being told that the vehicle had developed an electrical fault whilst with ford and they simply dont know why this has happened."
• "I asked to speak to the manager days ago and not even a call back."
• "I managed to spk to someone this morning (Phil) who said he would call me back in 20minutes after looking through my notes. 5hrs have passed - no call."
• "I'm upset due to all the lies I was told & the 🏃‍♂️ by the after sale manager & by the service department repeatedly."
• "They reassure me they would call back, and as expected no one does."
• "Car was supposed to be ready at 3pm it's now 17.50 and I haven't even had a phone call."
• "They will scam you and pretend they've carried out work to then send you an invoice with a ridiculous amount."

Quality of Service

Pros:

• "Absolutely outstanding. Well done."
• "Quality of car - The best, quality of service - The best, quality of experience - The best."
• "Popped in on spec as the rubber seal on my door was hanging off. Andy and his team couldn’t have been more helpful and glued it back on straight away!"
• "Also the guy on reception actually came out to me in the car park to welcome me."
• "They also didn’t charge me. I’ve been taking my cars to Trust Ford for servicing/problems for years and I have always received superb service!"
• "They couldn’t have been nicer and they have me as a customer from now on 👍."
• "He solved all the outstanding issues for me in the space of a week."

Cons:

• "Bought a van from here and it has broken down more than i have driven it."
• "No1 place to get ripped off."
• "From the moment you leave Ford Sales office, you get the worse after sale experience starting with factory recalls that took 6 weeks to complete to a car without operating USB ports and worse is service staff attitudes."
• "These brand new vans keep having problems and you have to keep going back to them."
• "They assured me in the beginning they new what the problem was and it was not safe to drive yet they sent me home with the car which could of put my saftey at risk."
• "Worst customer service I have every encountered."
• "Go somewhere else, you will regret buying a used car from Trust Ford Alperton."