Casa Brasil Southampton Reviews Summary

Food Quality

Pros:

• "Meat was good but other than that everything else was mediocre."
• "The food was delicious and the staff were very friendly & helpful."
• "The meat and sides lovely. Great service and welcome."
• "The food is of super quality, with a wide variety of well-cooked meats and delicious side dishes."
• "The food was amazing beautiful to look at."
• "Most of the meat was great, some of the beef was super chewy."
• "Meat was well cooked and just kept coming."
• "The different meats were excellently cooked and had amazing flavours."

Cons:

• "The side dishes were disappointing and not very well presented."
• "The meats were pretty good, although the chicken was a bit on the fatty/stringy side."
• "The meats were great and plentiful, but the wait for salad bar refills and drinks was too long."
• "Offered a selection of sides including olives, coleslaw, Fried fish, fried banana - all included in the price. But weren't offered often enough."
• "Most of the meats were very good at the sausages were extremely salty."
• "The sex on the Amazon cocktails arrived late and wasn't nice."
• "The poultry dishes were very dry. The sides you could tell were the end of the day."
• "Terrible terrible food, probably the worst restaurant I have been to. The meat was unseasoned, tasteless, dry and chewy."

Service and Staff

Pros:

• "We didn't get everyone's names, but we did get a chance to chat with Carolina who was super helpful & friendly!"
• "Visiting Casa Brasil in Southampton is always a delight. The staff, notably Miguel, are exceptional in their service."
• "Staff are faultless, atmosphere is buzzing, the staff couldn't do enough for us."
• "Came in for a birthday meal with my sisters and friends and received the most amazing service!"
• "Fantastic place for something a little different. Huge choice of meats with fantastic flavour and extremely well cooked."
• "Very good service. Staff friendly approachable and patient."
• "This is our 4th visit..everytime we have been the staff have been friendly, the food has been lovely."
• "The best service and atmosphere place to enjoy a dinner with friends or any celebration that you have in mind…"

Cons:

• "Went there around 20:30 to grab a table for two. We were greeted by a host sitting on his phone, almost couldn’t be bothered to greet us properly."
• "We were left sitting for 35 mins with no meat at one time due to lots of birthdays perhaps some one could still come round instead of the whole staff singing Happy Birthday."
• "Absolutely disgraceful. No coordination of staff. Horrible staff."
• "Service was great but really disappointed in the quality of the food."
• "Staff aren't particularly attentive or well trained, you'll be asking multiple times for anything you need."
• "Had very bad experience as they charged us more for kids unfortunately I noticed when we came back in car."
• "The staff is clearly overworked and had enough. The manager was the rudest of all of them."
• "I’ve been to this restaurant a few times now but I have to say that as of the last year and a half the quality has seriously dropped."

Ambiance and Atmosphere

Pros:

• "The atmosphere was great, the food was delicious and the staff were very friendly & helpful."
• "The atmosphere is buzzing, perfect for family gatherings and special occasions like birthdays, with real carnival vibes and Samba drums adding to the fun."
• "A high octane environment which encourages conversation and laughter, and the wide variety of meats available is rare to see these days."
• "The atmosphere is great. I like the Brazilian music in the background."
• "What enhances the dining experience at Casa Brasil is the ambiance and customer service. The restaurant has a vibrant and welcoming atmosphere."
• "Very nice atmosphere! It worth the price!"
• "Great atmosphere, staff very friendly and a great selection of meats/drinks."
• "Absolutely brilliant, the meat is all amazing and absolutely worth the price."

Cons:

• "Since Casa Brasil's move to West Quay I believe it has gone downhill massively."
• "Very noisy restaurant with very little social distancing for such an expensive meal."
• "Service was alright, but there are many better options."
• "Very disappointed with the food quality and service."
• "It was so so busy. Unfortunately on this particular evening it didn't go as well as expected for our party, especially when it came to trying to get a drink!"
• "Was absolutely great until the end. We queried the bill with the waiter which was well over £400 and then was sworn at by the same waiter."
• "Really not worth the steep price tag. £4 for a small pot of hot water is frankly price gouging."
• "Arrived a 4..booked for 4:30 ...by 5 pm still no service ..yet 5 tables around us came in a good 20 mins after us...all served with drinks and food."