Popeyes Louisiana Kitchen Reviews Summary

Restaurant Atmosphere and Cleanliness

Pros:

• "The restaurant itself seemed very clean and well presented, as were the toilets."
• "I am impressed at how clean the place is and how the staff are regularly cleaning the tables."
• "Nice and spacious restaurant. Kept nice and clean."
• "Walked into Popeyes in Reading and was wowed by how awesome the restaurant looked."
• "Upon entry, there is lots of space, all too often people are packed in too tight and close and that is never pleasant."
• "One of the cleanest restaurants around."
• "Very good food. I had the wrap and partner had the tenders while sharing some Cajun fries. Fries came out a little cold… could’ve been hotter."
• "The vibes of the place was impeccable. The food? Smashing."

Cons:

• "However despite it not being that busy our order took ages."
• "Cleaning lady also kept locking us up in the inside area even though we had to get up and refill our drinks etc."
• "Only saviour was the vanilla shake. I’ll be sticking to KFC."
• "The only thing is the music is too loud for someone to have a conversation."
• "So the place itself is clean and plenty of room however why do you have the music so damn loud the bass was shaking the chair."
• "Ive visited three times just to check if my first visit was unusual. Over half the empty tables had food or detritus on them and were greasy to the touch."
• "Food was insanely good for a fast food chain restaurant, but why are all the review about Mustafa 😂 I haven’t met this highly regarded staff member but I need to now."
• "Mohammed... Give that man a raise. This man single handedly turned a bad experience into a great one!"

Food Quality and Taste

Pros:

• "The actual chicken itself was nice and tender, I can’t fault it at all really."
• "The food was really good. Far better than other FF restaurants."
• "Great food as usual, but I have rated 1 star less due to difficult ordering process online."
• "The chicken is indeed quite good. Tasty, crunchy on the outside and very soft and juicy inside."
• "The hallowed popeyes chicken sandwich does all but disappoint, a simple yet perfect chicken sandwich with mayo."
• "Chicken burger was very good would have again."
• "Great quality, tasty food. The menu isn't massive but it's all done well."
• "If you order to eat in it’s 10/10 but I went there for collection, the burger came with no lettuce and no cheese and the bun was low key dry."

Cons:

• "Chicken was really greasy, oil dripping everywhere."
• "Chips were nice but very dry and they charge for ketchup or sauces!"
• "The chicken burger was decent size but the bun wasn’t that great."
• "I had the wrap and partner had the tenders while sharing some Cajun fries. Fries came out a little cold… could’ve been hotter."
• "The chicken wings are too burned which is as a result of overcooked."
• "Rubbery overcooked chicken 'tenders' in batter that was so greasy the taste of it was all we kept getting back for hours afterwards."
• "The classic chicken burgers were a bit better but were assembled with the kind of care and attention usually seen with road kill."
• "The Cajun fries were great though! Probably the best I've tasted from similar restaurants."

Service and Staff Attitude

Pros:

• "Ankita (Manager) from the Reading branch was amazing. Extremely nice and friendly, helped me with my food and drink."
• "Food was perfect, staff were friendly and efficient."
• "I think the chicken is really good, better than KFC!! The customer service is amazing."
• "I just want to say that the chicken quality here was really really awesome. I never had this much tasty chicken before."
• "Had a great experience in Popeyes Reading today. We were very well served by Mr.Mustafa today (manager)."
• "The best chicken I had had in year's, and I know my kitchen. Hands down the best, juiciest chick around."
• "We ordered hot wings, burger and chips and kids meal. Hot wings, fries and burgers were very soggy and taste greasy."
• "I had a great time eating food at your restaurant. The atmosphere was awesome and I definitely liked that you have a very modern style."

Cons:

• "Loads of seats to chose from, I placed my number on the table and only had a short wait before a female staff member brought over my meal on a tray. She looked bored and like she didn’t want to be there."
• "Cleaning lady also kept locking us up in the inside area even though we had to get up and refill our drinks etc."
• "The only thing is the music is too loud for someone to have a conversation."
• "A very rude member of staff asked me to leave a review. I don’t mind doing this, but he judged me, asking if I know how to spell 'READING'."
• "I visited for lunch with my son and had a really great experience. The food and service was fantastic."
• "I had a good dining experience there. Atmosphere of the restaurant was very nice. Manager Mustafa personality was very impressive."
• "The 'greasy spoon' of fried chicken chains. The branch's tech caused a lot of the issues."
• "I thought KFC was bad - very disappointed after all the hype! Items missing from my order, they had run out of loads of stuff already."