Thérapie Clinic - Birmingham Reviews Summary

Therapist Professionalism and Skill

Pros:

• "She is a gem of a professional who certainly has an excellent insight about the needs, respect and privacy of a person."
• "Lyndsey for laser hair removal - honestly the best therapist I could possibly ask for."
• "My doctor was wonderful and knowledgable and listed to what I was trying to achieve."
• "I felt that my therapist named Shakira was very professional in my consultation."
• "Tara is a highly professional and friendly therapist."
• "The lady that I saw, explained everything to me first, chatted whilst she was doing the procedure."
• "Emma was great! Very friendly and professional. She explained the treatment and possible side effects."
• "Very friendly practitioner, who checked my medical history prior and explained what the treatment would entail."

Cons:

• "Awful awful and Awful experience I had with Jaspreet.. very/ extremely unprofessional."
• "I didn't feel confident as my treatment was being done. I felt I was rushed."
• "The amount of times I’ve been looked down upon and spoken too like dirt is unreal."
• "Dr Adeel is brilliant but unfortunately not working there anymore, as for the other workers in the clinic, their attitude stinks."
• "I had good experience about Birmingham merry hill clinic it’s so modern and work perfect miss Tina serve me she’s one of the best staff she’s so professional and friendly also work very clean and high level 👍"

Treatment Effectiveness

Pros:

• "After just 1 session using there Cynosure elite machine I saw a 80% loss of hair."
• "The whole experience was smooth sailing. Lovely people and a totally relaxed environment."
• "Had my 3rd peel and omg I can’t believe how my skin now looks."
• "I had an appointment today with Shakiraa and I had laser hair removal and it is so worth it."
• "I am very pleased with service provided at Therapie. The staff is friendly and understanding. Laser treatment provided is absolutely pain free."

Cons:

• "such a waste of money unfortunately, I haven’t even bothered with my last two sessions as after paying for a course of 10 and having 8, I’m still growing just as much hair as when I first started."
• "I have always found the therapists lovely however it has taken an excessive amount of sessions to see results and to date I am still getting hair growth despite having nearly 30 sessions on one area."
• "Really not impressed with the results from this clinic. Aesthetically it looks modern and pleasing to the eye but I’ve seen zero results after the first session."
• "Was told 10 sessions would be more than enough in fact would probably need 6 or 7 sessions and then top ups. 10 sessions completed and have had to go back to waxing."
• "I didn’t catch the name of the staff who performed my laser today but she was amazing !! it was my first session and made me feel really comfortable and put my nerves to ease. i went for a hollywood and would 100% recommend, no pain at all can’t wait for my next session !!"

Customer Service and Clinic Experience

Pros:

• "The girls in the clinic are so lovely and friendly and knowledgeable."
• "The staff is amazing. Unfortunately, i paid for 6 sessions for Alex laser full body as I knew it works for my hair and skin(had before)."
• "The secretary was very rude, they just made a payment without any confirmation, and then they changed my appointment without telling me."
• "I got a skin reaction after getting Laser so I contacted the clinic."
• "Had an amazing first time experience at this place..lovely lady Sham did my treatment..would love to have the rest of my treatments done by the same therapist."

Cons:

• "Awful 😢 customer service these days... some few a good."
• "Secondly there are far too many cancellations and 0 customer service."
• "Really surprised to see only 5* reviews when I have sent a few negative ones."
• "It’s literally in the middle of nowhere and they call themselves ‘Birmingham’ it should be called Dudley."
• "I was really disappointed when they cancelled my appointment in last minute and when I wanted to reschedule my appointment due to covid in my household they said you lost your appointment even though I requested a day before my appointment."